Developing new recurrent training courseware for the Customs and Border Protection (CBP) P-3 division of Air and Marine Operations (AMO). • Utilized the ADDIE process in the creation of outlines, storyboards, graphic selection, graphic animation, and exam development. • Directed a team of four instructional designers and three graphic artists in the development of seven recurrent training lessons that includes over 700 frames of content and graphics(still and animated). • Created and edited over 500 exam questions providing 100% course content coverage. • Performed telework, on-site support and monthly travel in the development of new course-ware which included directing of photography, videography, and simulator instruction. • Conducted project walk-through and BETA testing with CBP subject matter experts resulting in acceptance of course-ware requiring minimal changes. • Project slated for one year was 4-6 months behind when brought in, project completed on-time and under budget.

Managed, trained, and mentored 40 junior staff members in the development, revision, and evaluation of over 1,500 lessons, assessments, and training aids encompassing two different aircraft models and 10 crew positions.• Served as Project Manager on multiple projects including the redesigning, developing, coding, and training of 20 personnel on a new Access database that housed over 1,700 exam questions and is used to generate all P-8A aircrew assessments for three different operator positions; P-3 Flight Engineer Technical Writer and Subject Matter Expert• Directed a training program for personnel maintaining 100% accountability of data and records on critical continuous training; performed annual evaluations on 30 direct reports; led a team in the upgrading of the Learning Management System to drive training, visibility and accountability to a higher level• Utilized outstanding presentation and public speaking skills to deliver training to over 500 student technicians; routinely administered/monitored testing• Conducted feedback needs analysis, investigated trends and developed reports resulting in over 4,000 updated training requirements; briefed senior leadership on status of training and changes within the organization• Managed staffing allocation and labor management for the location’s training personnel; designed new lessons and topics including content, assessment questions and media; ensured students received all required training materials and classrooms were fully equipped and functional

• Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives. • Design, plan, organize, or direct orientation and training programs for employees or customers. • Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures. • Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials. • Monitor, evaluate, or record training activities or program effectiveness. Develop alternative training methods if expected improvements are not seen. • Evaluate training materials prepared by instructors, such as outlines, text, or handouts. • Evaluate modes of training delivery, such as in-person or virtual to optimize training effectiveness, training costs, or environmental impacts. • Select and assign instructors to conduct training. Schedule classes based on availability of classrooms, equipment, or instructors.

Instructed over 500 students in aircraft Systems, preflight and postflight procedures, weight and balance computations, engine starting, takeoff procedures and malfunctions, in-flight monitoring of engine and aircraft systems, and fuel planning.• Expert experience in the interpretation of electronic schematics and electrical wiring diagrams; expert at interpreting and instructing schematics for the T-56 engine, 54H60-77 propeller and propeller control, hydraulic pumps and system components, Engine Driven Compressors/air conditioning systems, and pressurization systems. • Expert experience reading NAVAIR technical and operational publications; fully capable of developing detailed descriptions of aircraft components and procedures to include operator, maintenance, troubleshooting, fault isolation, checklists, and technical directives. • Navy Quality Assurance/Control (QA/QC) Representative for ratings; Aviation Electricians Mate (AE), Aviation Machinist Mate (AD), Aviation Structural Mechanic (AM), and Aviation Electronics technician (AT).• Experienced in aircraft troubleshooting at the organizational level; developed new standardized operational procedures for ever changing aircraft malfunctions

Managed 10 personnel in maintaining 1,700 personnel clearances, initiation of 600 SF-86 clearance applications, physical security of three buildings, and the processing of over 200 classified material transactions with zero discrepancies.• Implemented new process for initiating security clearance applications, resulting in a 50% reduction in processing time; flawless administrative controls and self-inspections noted on most recent security inspection from Immediate Superior • Demonstrated strong investigative skills as the Trusted Agent for over 300 civilian contractors while vetting their civilian Department of Defense Identification card applications and security clearances• Analyzed and validated operating procedures ensuring National Industrial Security Program Operating Manual (NISPOM) compliance; acted as advisor to the Commanding Officer on all security matters Expert knowledge of Joint Personnel Adjudication System (JPAS), Electronic Questionnaires for Investigations processing (EQIP), and Trusted Associate Sponsorship System (TASS); in-depth knowledge of the NISPOM and Security Classifications• Experience with International Security Programs from U.K., Australia, Norway, Greece, and Germany; frequently collaborated with Office of Personnel Management (OPM), DoD Consolidated Adjudications Facility (DoDCAF), and the Defense Office of Hearings and Appeals (DOHA)• Developed and instructed comprehensive security training for 500 employees; performed seven security violation investigations; successfully appealed Letters of Intent to revoke security clearances on ten personnel

Managed the scheduling of 176 personnel and ten aircraft operating from three overseas sites executing over 800 missions and 5,200 flight hours in support of South American counter drug operations and other sensitive missions in support of Operation Enduring Freedom in the Middle East.• Tracked and developed reports for a $10M flight hour budget with 100% execution accuracy during high tempo operations; coordinated daily ground and simulator activities with support from operations supervisors• Coordinated activity with foreign government officials to request aircraft and | or personnel clearances for entry and | or operations; coordinated safety training and compliance measures resulting in zero on-the-job injuries• Developed and implemented process improvement procedures for the Training and Operations departments in order to establish clear guidance and priorities resulting in maximum efficiency; routinely adapted to rapidly changing work environments• Coordinated logistical problem resolution across departments and escalated as necessary; maximized efficiency by utilizing teamwork to ensure fulfillment problems were handled at the lowest level• Coached, mentored and professionally developed adaptable, agile, balanced and innovative leaders responsible for executing organizational objectives and enhancing unit proficiency

Managed six personnel in the administration of the Naval Air Training Operations Procedures Standardization (NATOPS) program. Coordinated NATOPS training for 144 personnel, ensuring program compliance and meeting all training requirements. Received flawless inspection results from program model management.• Assessed training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.• Offered specific training programs to help workers maintain or improve job skills.• Obtained, organized, and developed training procedure manuals, guides, and course materials, such as handouts or practice exams.• Monitored, evaluated, and recorded training activities and program effectiveness with trend analysis tools and techniques.

Navy Quality Assurance/Control (QA/QC) Representative for ratings; Aviation Electricians Mate (AE), Aviation Machinist Mate (AD), Aviation Structural Mechanic (AM), and Aviation Electronics technician (AT).