Anthony Perry Email & Phone Number

Newport, Wales, United Kingdom

Key responsibilities• Manage the Customer Experience, Risk Management, Controls Management and 1st line Financial Crime teams (circa. 35 FTE) for entire business.Customer Experience Team• Oversee the 1st line quality assessments of complaints responses and customer service interaction.• Complete the end-to-end customer outcome assessments.• Develop, embed and monitor the operational control frameworks.• Contribute to monthly client service review meetings.• Complete calibration meetings internally and with clients.• Coach and up-skill operational team members where quality fails have been identified.• Manage the Academy team and colleague journey following induction.Risk Management• Work with the risk owners to manage the risk environment using the Risk Management System.• Ensure the risk management framework is embedded within the business and work with second line to successfully deliver any updates.• Manage the daily review of risk events, ensuring all regulatory impact is assessed and escalated as required.Controls Management• Work with the control owners to manage the control environment through the Risk Management System, ensuring controls remained relevant and ‘fit for purpose’.• Manage the control attestation process.• Complete assurance testing on the key control environment.1st line Financial Crime• Complete the daily, weekly and monthly financial crime activity working closely with 2nd line and the client teams.• Activities include – AML transaction monitoring; Compliance referrals; PEPs and Sanction screening; Non-UK monitoring; Fraud alerts; Daily tactical payment reviews etc.

Newport, Wales, United Kingdom

Key Responsibilities • Manage the transition and development of the 1st line of defence structure.• Implement and manage the 1st line Risk & Controls team for the Front Office servicing functions with responsibility for managing direct reports across o Risk & Event Managemento Control Managemento Quality Assuranceo Operational Control Frameworks• Developed Statement of Responsibility for SMF24 under Senior Manager and Certification Regime (SMCR) including MI suite.• Chair internal governance meetings and attend Board risk committee.• Develop the Operational Frameworks to ensure alignment to the Enterprise Risk Management Framework an operational risk environment.• Ensure the Operational Risk Frameworks are articulated, established an embedded across the Servicing teams.• Work closely with the Transformation team to ensure operational frameworks, policies and procedures are captured within the process mapping tool, Blueworks Live.• Lead and Guide the Risk management team to develop the approach of Operational and Project risk management.• Continually reassess the operational risks across the Servicing functions ensuring the risk register is updated and escalations actioned where required.• Define and embed operational control standards, including effective mechanisms to identify, report, remediate and update control failures.• Lead the development of the Quality Assurance team by championing continuous improvement through the quality management processes and tools.• Develop the approach to Risk and Control Self-Assessment (RCSA) to drive a reliable and meaningful measurement of the operational inherent and residual risks.• Manage the client relationships teams in relation to risk and control management ensuring reporting is accurate according to contractual requirements.

Bristol, United Kingdom

Accountabilities:• Support the use of the CIBS Risk Management Framework across the business in accordance with Divisional and Group requirements. This includes training and guidance when required• Support management with the development and maintenance of their Risk Registers• Assist management with the identification, analysis and evaluation of risks• Challenge management on risks that have been recorded• Manage the provision of risk and compliance support, guidance and training to the business• Where required by the client oversee the development of a Controls Risk Self Assessment process• Ensure that business unit operational policies and procedures comply with relevant regulations and Group policy• Ensure risk and compliance presence on projects, business process re-engineering and provide appropriate advice and guidance• Assist with Regulatory liaison where necessary• Carry out MLRO responsibilities as delegated by the Risk & Compliance Director• Provide effective contribution, support and challenge at both client and internal governance meetings• To advise the business regarding effective governance arrangementsFraud• Recording of any actual or attempted frauds within the business unit and escalation in line with Fraud Management Procedures• Recording of incidents and losses within the business unit in line with Incidents Management Procedures• Build and maintain a positive working relationship with business management• Build and maintain positive working relationships with clients to ensure that all their contractual requirements relating to Risk and Compliance are met• Support other teams within Risk and Compliance function as and when required• Day to day supervision of team – including oversight and quality control• Regular “one to ones” with team members• Annual performance appraisals for team members• Support the training and development of team members

Key Responsibilities Risk and Control Self-Assessment (RCSA)-Contribute to annual scoping of RCSA’s, to ensure appropriate end to end coverage-Undertake annual RCSA reviews with Accountable Executives-Ensure risk management activity is built into change through active participation at all stages of development from feasibility through to delivery into BAU-Support risk owners to identify record, monitor and report on business risks in accordance with the Group Enterprise-Wide Risk Framework. E.g. Risk and Control Self-Assessment, Risk Event Reporting-Manage and maintain relevant Governance documentation for Retail Business SolutionsRisk & Control Capability-Support the development of a network of Risk Champions so that there is consistency in the business-wide risk management approach-Embed the requirements of the Operational Risk Toolkit into the businessSupport the launch of new Operational Risk Policy Standards & Systems through 1LOD-Ensure that Conduct Risk is effectively embedded and evidenced across the businessBAU Control & Governance-Develop processes to ensure information is available to support achievement of organisational control and conduct objectives-Own the risk event management policy-Engage business stakeholders and maintain effective follow-up and tracking on the remediation of weaknesses and control gaps identified through internal and external audits, ensuring that good practice is identified and shared-Coordinate and support annual risk attestations such as SOX and TurnbullRisk Management Culture-Build business unit capability in risk and control related matters, through discussion, coaching, and other appropriate ways of supporting line managers to deliver key risk and control messages to their teams-Support creation of a risk-aware culture throughout the business unit, developing and maintaining first-class risk management processes-Production and delivery of Risk awareness materials for 1LOD colleagues

Bristol, United Kingdom

Accountabilities and Main Responsibilities•Responsible for the provision of guidance & support to business units in the implementation and delivery of the Divisional Risk Management Framework.•Responsible for the co-ordination of risk information from the business to facilitate the production of Divisional risk reporting.•Facilitate the development and maintenance of business risk registers and dashboards.•Critically review and challenge the reporting of risks by the business contained within risk registers and dashboards.•Assist in the creation of Divisional Risk documentation (e.g. Divisional Risk Overviews) based on underlying business risks, identifying aggregations and issues arising across the business as a whole.•Maintain awareness, and facilitate reporting, within Insurance and Benefits Services businesses of Capita Risk policies, notably in relation to data security and fraud risk management.•Ensure that Fraud and Data Security risk reporting is embedded with the Division as per Group policies, and to provide support to businesses in developing the awareness of and implementation of Policy requirements.•Maintain oversight of the appropriate capture, escalation and management of incidents occurring within the business.•Provide an independent perspective on key initiatives, including new products, services, re-engineering proposals and projects.•Support bid, acquisitions and other business change activities as required.•Develop appropriate relationships within the business to ensure that the Risk Management Framework is effectively embedded.•Influencing individuals with responsibility for managing risks within the business in order that correct decisions can be made and actions taken.•Form effective relationships with other risk professionals across the Group (and externally). This should include other assurance functions such as Compliance and Business Assurance in order to maximise available risk information to identify relevant risks.

Core Responsibilities………• Manage the Business Risk area for multiple sites across the UK• Ensure legal and company policies and procedures are followed• Provide accurate and impartial auditing• Track centre performance on a periodic / quarterly basis• Ensure that risk to customer, staff and the brand is identified and minimised• Provide information that allows the business to make informed decisions to safeguard the operation• Work with key stakeholders to identify key issues and opportunities in all business areas so that we are addressing them with tighter controls and clear audit trails• Work with and on behalf of Central Information Security department ensuring compliance to both internal and external policies• Coach and develop managers to identify and minimise risk in their areas• Provide the business with strong analysis that drives changes in the business to minimise financial risk

Core Responsibilities………• Co-ordinate the implementation of improved risk management systems / techniques• Analyse existing systems / procedures to seek improvements to the risk strategic approach• Responsible for the benefits tracking of the implemented changes to ensure the quoted deliverables are achieved• Ensure that the risk methodology is integrated into all marketing campaigns, for both new and existing customers• Manage the implementation of decision systems to ensure efficient and accurate management of the existing customer portfolio• Engage all risk areas to ensure consistency of approach and that all potential change impacts have been considered and assessed• Manage and chair stakeholder meetings which include system users to senior management