Anthony Tringali Email & Phone Number

Orlando, Fl, Us

United States

Responsible for maintaining accurate inventory controls through adherence to company guidelines and policies. Liaison between office and warehouse personnel. Responsible for development and manipulation of internal spreadsheets for the incoming and outgoing of all inventory.

Orlando, Florida Area

Perform administrative duties and initiate, develop, maintain, implement, and interpret policies and procedures within the Operations Department. Answer non-routine correspondence regarding operations and assemble highly confidential and sensitive information. Utilize independent judgment to plan, prioritize and organize diversified workload. Conduct audits, review and update quality standards, and evaluating employee performance with reporting done monthly, quarterly, and annually. Verify that specialists are providing accurate solutions to customers and record evaluations utilizing departmental Key Performance IndicatorsWorkflow management including creation, updating, and manipulation of a variety of spreadsheets monthly, quarterly, and annual basis. Monitor specialists tickets and chats for accuracy of information and adherence to policies and procedures that support the overall department objectives.Provide coaching feedback to specialists as needed. Understand use of technology, scripts, and product knowledge. Improve customer satisfaction and operational efficiencies through constant analysis of trends and provide ideas and feedback to upper management.

Orlando, Florida Area

Manage Purchase and Sales orders on a daily basis while maintaining communication with customers and dealers for order/inventory questions while working closely with the warehouse and shipping departments to ensure that every order is processed and delivered on time. Open and maintain customer accounts by recording account information. Resolve product or service problems by determining the cause of the problem; selecting and explaining the best solution to solve the problem.Receive and Process customer orders through multiple programs ensuring correct product and pricing are entered in the computer system. Process credit card transactions as needed. Invoice customer purchase orders when applicable. Inventory management ensuring parts are available either in warehouse or available by drop ship. System and database maintenance/management andNew hire training.

Orlando, Florida Area

Coordinate out of state self-performing technician’s workload and schedule on a day to day basis ensuring scope of work to be completed is within technician’s ability and can be completed within client SLA. Review new work orders and confirm with client the issue at hand. Ensure scope of work to be completed is within technician’s ability. Schedule work order to be completed within client SLA. Order materials as needed for technicians to complete work order. Recruit new vendors in areas that do not have self-performing technicians. Follow up on exiting work orders. Communicate with client site managers. Create proposal and quotes. Prepare billing of completed work orders to send to accounting. System and database maintenance/management. Systems training.

Orlando, Florida Area

Responsible for team development, management and ensuring expectations are upheldfrom SiriusXM to vendor partners. Ensure compliance with client contracts. Verify that agents are providing accurate solutions to customers and record evaluations utilizing departmental Key Performance Indicators. Workflow management including creation, updating, and manipulation of a variety of spreadsheets on a daily, weekly, and monthly basis to ensure monthly production. Monitor analyst’s calls for accuracy of information and adherence to policies and procedures that support the overall department objectives by performing weekly spot checks for quality assurance. Point of contact for Sirius XM and/or other clients for quality and general inquiries. Provide coaching feedback to agents on the call as well as our analysts scoring them. Disburse calls to analysts based on production and goals and track individual analyst’s production on a daily basis. Analyze recorded client calls to determine trends for enabling growth and development. Understand use of technology, scripts, and product knowledge. Organize, host, and document calibration sessions with client and 3rd party vendor partners. Improve customer satisfaction and operational efficiencies through streamlining and developing new processes and documents across the company.

Orlando, Florida Area

Answer high volume of inbound calls with first call resolution for medical software developer providing Level 1 tech support. Answering high volume of inbound calls. Ensure call center policies and best practices are enforced. Opening new tickets and updating existing tickets. Routing customer questions and complaints with the highest degree of courtesy and professionalism. Listening, understanding, asking probing questions and properly documenting customer inquiries or issues in ticketing system. Redirecting calls as necessary. Accurately assigning tickets to appropriate departments. Escalating tickets when necessary in accordance with escalation procedures. Providing written correspondence with customers via email and ticket system.

Boulder, Co

Under general supervision, provide technical software, hardware and network problem resolution to all Employees by performing question/problem diagnosis and guiding users through step-by step solutions in a call center environment. Clearly communicate technical solutions in a user-friendly and professional manner. Provide one-on-one end-user training as needed; assist Network Technicians; troubleshoot network printer problems; pass more complex end-user problems on to Network Technicians. Trained new hires to ensure they were prepared to perform necessary job functions on their own. Developed a Pilot Project for the Help Desk Online Webchat.

Boulder, Co

Under supervision of the Operations Manager, Perform General office assistant duties and Canadian wholesale customer support. Post and track Accounts Receivables. Assists office staff in maintaining files and databases. Tracks office supply inventory and approves supply orders. Data entry, filing, copying, shipping, and management of a multi-line phone system.

Bachelor'S Degree, Business Administration And Management, General, Sophmore

Undergraduate Studies, Business Administration And Management, General, 3.0