Created one-time and recurring reports on customer contractormetrics such as spend, attrition, and headcount utilizing MicrosoftSQL Server Reporting ServicesManaged 2000+ automated customer weekly, monthly, quarterly, andyearly reports through Microsoft AccessAchieved 99% success in automation of customer reports by analyzingmanual processes, identifying limitations, and providing solutionsConducted interviews with account managers to collect information onbusiness concerns and customer reporting requirementsPartnered with Business Systems Specialists to support InfoPathdevelopment and implement SQL for internal performance reports

Developed and implemented process improvements for manual checksorting, workload tracking reports, and FLSA bonus overtime paycalculations using Microsoft Excel macrosCreated ad-hoc reports for contractor hours, headcount, and vacationaccrual from PeopleSoft queriesAudited, entered, and processed payroll adjustment InfoPath forms toa high-level of accuracyResolved Customer Support Associate questions, improved operations,and provided exceptional field office supportPresented and answered questions during new hire training course

Implemented spreadsheets and graphs utilizing Microsoft Excel tocompare past and current yearly revenueResolved guest issues quickly and diligently to provide a high level ofguest satisfactionEstablished and updated work schedules to account for changing stafflevels and expected workloadsAssisted General Manager with interviewing potential employees,asking appropriate questions and providing feedback after interviews

Answered multi-line phone system, responded to inquiries andtransferred calls to correct departments and personnelCalculated billings and posted charges to room accounts, reviewing allcharges with guests at checkoutLiaised with housekeeping and maintenance staff to address requestsand complaints made by guests