20 years experience in Training, Leadership and Management and Operations- Masters in Business Administration (MBA), Grad Cert. Strategic Leadership/Management, Dip. Vocational Ed. & Training, Dip. Training Design and Dev.I have a long and consistent track record of leading high performing teams, delivering exceptional customer service to all stakeholders, implementing safe-guarding systems and processes, increasing profitability and enhancing business operations. I am a customer focused, target driven professional who thrives in an environment that values commitment to developing talent. As a strategic thinker I can successfully develop and execute business plans, implement systems and policies, effectively manage change and mitigate risk through sound business practices. My leadership style is collaborative. I thrive on the success of others and support this concept by creating a positive workplace culture with clear accountabilities which contributes to all parties working towards a common purpose. Previous roles I have held have enabled me to gain experience in leading and following change, therefore I have a holistic perspective of change management and the effects it has on morale.