● Conducted over 200 onsite maintenance and troubleshooting sessions for Ricoh, HP, Xerox, Kyocera, and Brother printers and copiers, minimizing downtime and consistently delivering maximum customer satisfaction through efficient problem-solving and proactive maintenance● Expertly diagnosed and resolved 10 scan-to-email issues, including SMTP configuration, authentication settings, and network connectivity, resulting in a significant reduction in service call escalations and improved customer satisfaction

● Executed comprehensive maintenance, troubleshooting, and retrofit operations for US Naval vessels stationed at Norfolk Naval Base, Little Creek, Portsmouth Naval Shipyard, BAE Shipyard, and NASSCO Shipyard, ensuring operational readiness and adherence to stringent quality and safety standards● Served as a Xerox technician, promptly responding to and resolving 60+ service calls by diagnosing issues with Xerox equipment, implementing effective solutions to minimize downtime, and ensuring optimal mission readiness for clients● Managed documentation and tracking of material usage, equipment inventory, and spare parts while overseeing upgrades and hardware/software replacements for 18 naval vessels in preparation for deployment and CANES integration, supporting a user base of 8000 personnel. Provided critical printer support during a 10-day underway period, maintaining and servicing over 460 printers and scanners to ensure operational readiness for 4000+ users● Collaborated closely with and trained 54 onboard technicians and Navy contacts, ensuring accurate and current warranty management for naval vessel equipment. Evaluated and recommended over 500 parts and services tailored to meet specific customer needs and vessel requirements, optimizing operational efficiency and mission success

● Successfully installed and implemented 900 Host Based Security System (HBSS) software patches and conducted 100 network vulnerability scans, resulting in achieving a 95% Network Security Compliance rate within Vulnerability Remediation Asset Manager (VRAM). Maintained HBSS Security Technical Implementation Guide (STIG) compliance to ensure robust cybersecurity posture and adherence to industry standards● Led a team of 15 technicians in enforcing cybersecurity policies, overseeing information assurance, and managing incidents across four network enclaves serving 5000 users and 100 workstation and network devices● Performed over 3000 man-hours of preventive maintenance across two work centers, servicing 125 pieces of equipment within the CANES domain. Utilized security tools including HBSS, Assured Compliance Assessment Solution (ACAS), and Windows Server Update Services (WSUS) to ensure the integrity and operational readiness of critical systems● Led investigations into 16 virtual private network violations, 20 phishing email attempts, and 20 cyber incident investigations, resulting in the identification and mitigation of 41 suspected malicious incidents on the CANES network

● Installed and configured 29 workstations, facilitating the readiness of a 555 Cyber Protection Team to complete nine pre-certification exercises. Developed and implemented HBSS procedures for the Department of Defense (DOD) Enterprise Network in the Far East region within the CANES domain● Directed a team of seven technicians to optimize incident response, rectify procedural errors, and establish nine Standard Operating Procedures (SOPs) to enhance network defense capabilities● Evaluated security policies for a 90-workstation network, successfully mitigating intrusions from three simulated high-tier threat actors, resulting in achieving Full Operational Capability for the Navy’s sole forward-deployed Cyber Protection Team (CPT)

● Managed and supervised a team of eight technicians in daily operations and the establishment of Cyber Protection Team 555. Directly oversaw the tracking and placement of 16 newly assigned technicians● Developed and implemented doctrine, procedures, and workplace design for the newly established Cyber Protection Team (CPT) 555, ensuring efficient operations and alignment with cybersecurity objectives● Let a team of four personnel in the temporary build-out of future team workspaces, overseeing the installation of five National Security Agency Network (NSANET) and Non-classified Internet Protocol Router Network (NIPRNET) workstations, as well as the acquisition of necessary furniture● Developed comprehensive training plans for eight squads and provided mentoring to four technicians, ensuring successful completion of all requirements for achieving Initial Operating Capability

● Managed and administered the Host Based Security System (HBSS) for Non-Classified Internet Protocol Routed Network (NIPRNET) and Secret Internet Protocol Routed Network (SIPRNET) networks supporting 180 users, ensuring robust cybersecurity posture and compliance with network security protocols● Led the successful reinstallation of CANES (Consolidated Afloat Networks and Enterprise Services) on the NIPR network, resulting in significantly improved network performance, efficiency, and operational readiness● Successfully implemented and managed over 25 Communication Task Orders, 200 Information Assurance Vulnerability Management (IAVM) updates, and Public Key Infrastructure (PKI) guidance on the CANES network, enhancing network security compliance with cybersecurity standards