Responsible for taking a value-based approach to identify opportunities to improve the use of Microsoft 365 products across the business. Collaborating with clients and departments to identify their needs to design, develop and support Microsoft applications. Providing MS365 applications advice, support and training to the organisation, while also assisting with large-scale migrations.- MS365 and ShareGate Admin. - 3rd line IT support.- Leading the development of a new company intranet utilising SharePoint Hubs, integrated with: Microsoft Teams, Viva Engage, and Viva Connections, with line management responsibilities for an Intranet Admin within my team.

Designed and developed multiple SharePoint sites for the HM Courts & Tribunal Service contract. Carried my Microsoft 365 Applications improvement plan to identify and create innovative systems, that are more effective and accessible to all staff. - Launched SharePoint to over 2,000 users.- Utilised SharePoint tools to create a new feature rich database to centralise all contract site details.- Workshops for SharePoint/Microsoft 365 projects: Information/requirement gathering and project review/management.- Provided technical advice and guidance for all key projects, considering any development work required to be undertaken.- Worked with Power BI to improve overall data reporting and analysis.- Developed solutions in both PowerApps and Power Automate.

After voluntary redundancy from my last role and to spend more time with my young family, I created a Limited small business with my wife, selling unique handmade stationery via: Amazon, Etsy and a Shopify hosted website to UK and Worldwide markets. Created and organised all logistics, online platforms and managed product development.- SharePoint provisioning, administration and maintenance.- General Microsoft 365 Service administration and solution development/deployment (SharePoint Lists, Teams, OneDrive, Power Automate, MS Forms, Planner).- Creation of customer management solutions using SharePoint as a base data source.- System documentation creation, management and review.- Web design including custom HTML/CSS and multiple CMS (Content Management Systems).- Developed and grew the business to a six figure success.- Many happy customers with an overall customer rating of 4.9 stars (out of 5), from over 2,000 reviews.

I was directly responsible for Head Office and Quality Assurance departments (totaling 15 employees), with National operational support responsibilities. This rewarding role helped improve the lives of others by providing support and customer care for Apprenticeship trainees. My responsibilities also included contributing to senior management strategic planning and producing business analytics.- Launched SharePoint for Head Office and National staff.- Responsible for the further implementation and development of SharePoint across the organisation.- Migrated Windows Server 2003 to SharePoint.- Managed multiple technical teams with 2nd and 3rd line support responsibilities.- Researched and implemented the latest IT infrastructure technologies.- Responsible for all internal technical solutions developments and implementations.- Streamlined and modernised many areas, resulting in large cost savings and improved productivity.- Proud to be part of a team that gained a highly exclusive Ofsted Grade 1, which was the first time a leisure training company achieved a Grade 1.

Managed Administration, Database and Volunteer Recruitment departments (totaling 10 employees), along with National operation support responsibilities. Teams maintained the records of over 3,000 national community hubs and over 50,000 volunteer records. This rewarding role helped improve the lives of others by providing support and customer care for the amazing volunteers. My responsibilities also included contributing to senior management strategic planning and producing business analytics.- Launched and developed SharePoint for Head Office and National staff.- Customised SharePoint functionality to meet each department’s requirements.- Responsible for the architectural design, implementation and support for SharePoint.- Provided technical support and bespoke solutions utilising Microsoft apps.- Created multiple complex and formula driven Excel solutions for project management, tracking and analysis.- Provided significant efficiencies for the organisation by developing solutions which replaced or combined legacy systems along with creating new technologies.- Part of a financial management training programme team to help community hub managers. Project resulted in substantial cost savings, improved overall efficiencies and fraud prevention.- Project-managed the creation of a call centre team to recruit new volunteers via national advertising campaigns. This included working with with a team of IT developers to create bespoke CRM software.- Adhoc and advisory project management with IT, Communications and Marketing departments.