As Vice President of Operations, I oversaw Northwest Respiratory Services’ strategy and structure to provide respiratory equipment and services to veterans and nursing home patients. While managing a network of 30 branches and over 100 employees across nine states in the upper Midwest, I implemented transformative measures to drive efficiency and excellence while providing service to those in need. I spearheaded efforts to streamline processes, reduce paperwork, and accelerate billing, resulting in improved efficiency and reduced errors. Furthermore, my implementation of operational key performance metrics and scorecard reporting led to a 10% reduction in past-due services. Additionally, I successfully optimized the branch structure, implementing cost-improvement strategies that reduced transit costs and overtime usage. My strategic leadership and implementation of innovative technologies have optimized operations and enhanced service delivery to veterans and nursing home patients.

I successfully led, managed, trained, and developed a team of five project managers responsible for driving process improvement and technology initiatives in Wealth Management. Notably, I led a project team in the development of the business automation workflow technology and front and back-end office planning to support our Center of Excellence initiative.Additionally, I played a crucial part in assessing Wealth Management's underwriting and workflow needs. Through comprehensive analysis, I provided system requirements that paved the way for the approval of an end-to-end lending technology platform. This significant achievement amounted to a $110 million-dollar bank-wide capital expenditure, emphasizing my ability to drive transformative change within the organization. Additionally, I represented Wealth Management on the esteemed U.S. Bank RESET Team, collaborating with cross-functional experts to develop innovative lending enhancements.

As the manager of a dynamic team of eight risk managers, I successfully led efforts in identifying and responding to emerging economic and industry risks. Through my effective leadership and guidance, our team played a crucial role in safeguarding U.S. Bank's Wholesale Banking Portfolio from potential risks.One of my notable achievements was the development and implementation of the Industry Quarterly Management Assessment, a comprehensive risk publication that detected and examined industry risks and their potential impact on our portfolio. This initiative provided valuable insights to executive management, enabling informed decision-making and proactive risk mitigation strategies. Additionally, I led the assessment process and delivered executive management presentations, effectively analyzing and summarizing emerging risks to facilitate strategic decision-making at the highest level.Furthermore, I had the honor of serving as the U.S. Bank Talk to US Survey Champion for Wholesale Banking. In this role, I supported 19 managers in interpreting survey results and collaborating on actionable plans to address areas for improvement. Through my guidance, we fostered a culture of continuous improvement, ensuring that feedback from our valued team members was effectively captured and implemented to drive positive change within the organization.Through my leadership and proactive risk management approach, I have consistently contributed to the overall resilience of U.S. Bank's Wholesale Banking Portfolio while fostering a culture of continuous improvement and effective risk mitigation.

As the manager of the Post Underwriting Operations Center, I successfully led a team of nine dedicated employees responsible for portfolio management, account management, and loan documentation preparations. Through my strong leadership and guidance, we effectively managed operations, ensuring smooth workflows and efficient processes.One of my notable achievements was overseeing a team of project managers and business operations analysts in the successful completion of 15 projects. These initiatives aimed at enhancing risk oversight through the implementation of improved systems and procedures. As a result of these efforts, we achieved significant improvements in turnaround times and reduced error rates, positively impacting the efficiency and accuracy of our operations.Furthermore, I played a pivotal role in improving banking partner relationships by consistently meeting over 99% of service level agreements, fostering strong partnerships and enhancing overall customer satisfaction.

As the leader of a credit center consisting of 31 associates, I successfully managed the underwriting and approval process for consumer, commercial, and commercial real estate facilities for clients of the Private Client Reserve. Under my guidance, we achieved outstanding results and made significant improvements in various areas.One of my notable achievements was managing a portfolio of over 1,200 relationships and implementing strategic measures that significantly improved past due credit reviews. By implementing effective strategies and proactive monitoring, we successfully reduced past due credit reviews from 5.5% of the portfolio in 2013 to less than 1% in 2016, ensuring timely and efficient credit evaluations.Additionally, I implemented a quality oversight program that led to consistent improvements in CRA audit scores for three consecutive years. This program enhanced our overall compliance and regulatory performance, demonstrating our commitment to maintaining high standards and best practices.My contributions were recognized and honored with the Circle of Service Excellence ("COSE") award. This award acknowledged my successful creation and implementation of an underwriting program that expedited the credit center's ability to underwrite 65% of new money requests within just 5 days. This achievement marked a significant 20% improvement and showcased our commitment to delivering prompt and efficient services to our clients.Through my leadership and strategic initiatives, I have consistently achieved remarkable results, driving operational excellence and delivering exceptional underwriting services to the clients of the Private Client Reserve.