SUMMARY OF QUALIFICATIONSInnovative Information Technology Manager with two decades of industry experience. Stable leader, attentive listener, and persuasive communicator, focused on maximizing efficiency and productivity. Strong relationship builder, highly capable of partnering with clients, contributors, and all levels of administration. Proven expertise liaising between technical professionals and non-technical personnel. Acute team building, project management, and process design abilities. Exceptional knowledge of IT Systems Operations and User ExperienceAREAS OF EXPERTISECross Functional Team BuildingProcess DesignService Desk Centralization Project ManagementLifecycle ManagementCustomer SupportGoal DevelopmentTraining Plan DevelopmentRisk AnalysisPerformance EvaluationSystems OperationsChange ManagementComputer System TestingSpecialties: People Management, Project Management, Process Design, Office 365, SharePoint Online, AV Design, Strategic Planning, Design Thinking, User Experience, Systems Design ITIL best practices
Listed skills include Itil, Software Documentation, Process Improvement, and Active Directory.