Anthony Potter Email & Phone Number

Seattle, Washington, United States

As the Senior Cybersecurity Program Manager at TriForza, I drive the execution of our Cyber Risk Program, enhance incident response strategies, and focus on building a strong human firewall through cyber awareness training and phishing simulations. With a commitment to reducing risk, I collaborate with cross-functional teams to align security initiatives and promote continuous improvement. My role includes leading the IT Change Management processes, performing control assurance, and delivering actionable insights from security assessments. Passionate about protecting our employees and digital assets, I support our mission of innovative digital transformation in the dental benefits industry.

Seattle, Washington, United States

Protecting customer information, preventing unauthorized access to company resources, educating staff on cybersecurity matters, and creating awareness that cybersecurity is everyone's responsibility.Responsibilities include: trust building, creativity and communication, helping our team to build an understanding of cybersecurity for all. Establishing metrics that report on the efficacy of our Cyber Risk program ongoing as part of our rhythm of operations. Incident Response (IR) activities such as coordinating after action reviews, management of remediation plans, and improvement of our IR procedures.As an innovative leader promoting oral and overall health, Delta Dental of Washington fosters a patient-focused culture that is grounded in our OneTeam values. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

Seattle, Washington, United States

United States

As a Technical Advocate for Delta Dental of Washington, it is my responsibility to promote the success of digital transformation through impact assessments, communication strategies, development plans, and organizational development of technical acumen. I do this by comprehending the changing technology landscape of our digital transformation roadmap, and then assess how that may impact our users. My skills in trust building, creativity and communication are necessary for deploying change management plans across the organization to reduce barriers, increase readiness, and optimize the change deployment cycle.As an innovative leader promoting oral and overall health, Delta Dental of Washington fosters a patient-focused culture that is grounded in our core values – One Team, Pioneering, Integrity, Ownership and Invested.

United States

Technical Product Owners at DDWA will leverage our technical knowledge to partner with internal/external stakeholders and leadership to understand the business and technology landscape, define new solutions, enhance the customer experience, and improve our architecture. We push innovation and solve problems creatively, all while keeping our team on track with the product vision. We typically come from an engineering, analyst, and/or management background, and bring a collaborative spirit that thrives on delivering solutions that align with the company’s vision in an agile environment. We are responsible for the sustainability, delivery and maturity of a product or technology domain. The technical product owner is a senior role in the IT organization that is adept at balancing technical knowledge, business acumen, people skills, and leadership competencies to be fully effective. Technical product owners also leverages skills and experience to enhance functionality, develop capabilities, optimize costs, and prioritize resources for alignment with business strategy and stakeholder expectations.

Direct Desktop Support Teams. Supervise 6 IT Service Desk Technicians at 3 locations. Partner with senior administration and the Three Year Business Plan to implement company-wide initiatives. Ensure that individual business unit needs, project deliverable requirements, and expectations are met within corporate timelines. Develop metrics for key performance indicators for ongoing process improvements. Selected AchievementsDesigned, tested, and implemented a company-wide issue tracking system to monitor customer support needs. Enabled clients to submit, view, and close IT Service Desk Reports and to extract metrics used for KPI's, balance score cards, and procedural improvements. Implemented a Virtual Support Desk design to meet high-level support requirements with minimal resources.Streamlined procedures to support a suite of external facing web applications designed as self-help tools for Brokers and Benefit Administrators. Modified incident tracking systems and ACD designs. Enabled the IT Support Desk to respond to external client incidents from SLA's identified by individual stakeholders.Increased Support Desk efficiency by implementing a custom intranet site to store and organize all support documentation. Reduced the number of modifications to resource allocations by developing an issue tracking system for root cause and resolution code analysis. Served as a key task force member responsible for developing and implementing a formalized Change Management Process based on the ITIL framework. Reduced overall incidents with production systems.

Greater Seattle Area

The ITUX team’s mission is to enable and empower the digital user. There is a need to improve human-technology interaction within the Delta Dental of Washington user community for its employees to be able to better collaborate with each other in order to inspire change, work more efficiently and share knowledge. This team was formed as the designated product owner for user productivity tools with the goal to improve efficiencies, create capacity, manage the product roadmaps and improve user adoption of these tools in order to disrupt, transform and revolutionize the dental industry.

Managed Computer Technician and Sales Teams specializing in custom systems. Built computers, performed up-grades, replaced faulty hardware, and installed OS and customer applications. Diagnosed and resolved software performance issues. Provided lab, home, and office-based technical support. Selected AchievementStreamlined operating procedures for maximum efficiency.

Lead a team of five employees. Delivered custom hospitality software installation, training, and front office representation services. Installed all new properties with Regional Managers. Served as Senior Support Technician between contracts. Selected AchievementsPromoted from Primary Accounts Payable Controller to Installer and Trainer.Recognized for building the top-performing team of 10 project teams within 2 months of partnering with the company.

Education record

Lessons, Leadership

Business Computing Studies