• Work closely with SHI's Microsoft Account team to deliver high-quality solutions that retain current Microsoft clients and attract new business, ensuring customer needs are met and exceeded. • Provide unparalleled customer service and value to clients daily, helping them maximize their IT investments while aligning with company goals to empower customers through strategic technology solutions.• Lead regular meetings with customers and internal teams to review progress, discuss… Show more • Work closely with SHI's Microsoft Account team to deliver high-quality solutions that retain current Microsoft clients and attract new business, ensuring customer needs are met and exceeded. • Provide unparalleled customer service and value to clients daily, helping them maximize their IT investments while aligning with company goals to empower customers through strategic technology solutions.• Lead regular meetings with customers and internal teams to review progress, discuss challenges, and strategize on improving customer success and service utilization.• Manage the onboarding process for Microsoft agreements, ensuring a smooth and effortless experience for customers. Show less

• Managed a portfolio of over 500 customer accounts in the US.• Maintained and organized pipeline for clients in Dynamics CRM.• Consultant in scheduled meetings with clients daily supporting their Microsoft licensing infrastructure.• Effectively communicated solutions to customers’ pain points. • Identified and escalated issues. • Engage with clients after contracting to ensure smooth transition and satisfaction. • Hit and exceeded KPIs by 8% for the months… Show more • Managed a portfolio of over 500 customer accounts in the US.• Maintained and organized pipeline for clients in Dynamics CRM.• Consultant in scheduled meetings with clients daily supporting their Microsoft licensing infrastructure.• Effectively communicated solutions to customers’ pain points. • Identified and escalated issues. • Engage with clients after contracting to ensure smooth transition and satisfaction. • Hit and exceeded KPIs by 8% for the months of August, September, and October of 2022. Show less

• Maintained an SLA of 4 hours or less on email replies.• Ensured Microsoft orders are processed accurately and efficiently on an hourly basis.• Communicated effectively for the completion of projects.• Issue and monitor credits and returns daily.• Work collaboratively with purchasing to monitor purchase/pricing strategies for products.• Set-up and terminate part numbers timely.• Identified pain points of the market and delivered solutions for better user… Show more • Maintained an SLA of 4 hours or less on email replies.• Ensured Microsoft orders are processed accurately and efficiently on an hourly basis.• Communicated effectively for the completion of projects.• Issue and monitor credits and returns daily.• Work collaboratively with purchasing to monitor purchase/pricing strategies for products.• Set-up and terminate part numbers timely.• Identified pain points of the market and delivered solutions for better user experience. Show less

• Responsible for over 30 calls daily and to customer satisfactory.• Email over 30 price quotes daily and accurately to customer’s configuration.• Manually process over 40 orders daily and accurately to Microsoft standard.• Identified new partners and coordinate with other departments for success weekly.• Coordinate conference calls with clients and potential clients weekly.• Proficient in Microsoft programs such as Open Business, Open value, OVS-ES, OVS, CASA… Show more • Responsible for over 30 calls daily and to customer satisfactory.• Email over 30 price quotes daily and accurately to customer’s configuration.• Manually process over 40 orders daily and accurately to Microsoft standard.• Identified new partners and coordinate with other departments for success weekly.• Coordinate conference calls with clients and potential clients weekly.• Proficient in Microsoft programs such as Open Business, Open value, OVS-ES, OVS, CASA, SPLA, and CSP.• Trained and educated new colleagues on internal systems, functions, and workflow.• Created training documents on Microsoft licensing. Compiled over 10 lengthy documents. Show less

• Adjudicate over 200 medical claims daily.• High attention to detail and thorough examination of explanation of benefits.• Confidentiality with patient information. HIPPA, PHI, and PII.• Sort and scan over 10,000 medical claims daily and accurately.• Make sure all equipment is functioning and cleaned daily.