I assumed the role of Operations Manager in 2020 and received a title raise in 2021 . Here, I am responsible for improving organizational functionality while crafting policies and procedures by applying in-depth knowledge. I hire potential candidates after reviewing applicant’s profiles to fill vacant space with required pool of candidates. I am accountable for enhancing work efficiency by proactively administering ConnectWise ticketing system to monitor technician’s tickets. I streamline organizational workflow by steering computer network, including hardware/software system and configurations for seamless working operations. Elevated employee work productivity by administering staff across borders, including India, Washington, and South Carolina. Maximized customer satisfaction by rendering remarkable services while meeting customer demands. Identified and fixed various complex system issues by replacing defective parts after securitization of equipment performance for corrective actions. Appreciated by manager for dispatching and maintaining service board for more than 100 requests daily across 15 employees. Conserved organizational data and email applications by executing suitable plans for network security measures. Successfully preserved accurate client count from 25 different countries to prepare insightful reports. Groomed personal capabilities by consulting with network users regarding fixation of existing system problems. Ensured smooth working of tools, deployed new remote management, and oversaw as well as maintained accurate documents without any ambiguity for acquiring client retention. Played essential role in reconstructing infrastructure to software deployments by fulfilling requirements of projects for 20 to 30 clients.

I was appointed as IT Support Specialist in 2017. Here, I offered technical support to management for better experience of voice services and equipment comprising of private branch exchange, voice mail system, and telecom system. I proactively performed various tasks on daily basis regarding checking network setups, shutdown procedures, and conserving control records without any trouble. I attained desirable results while developing and configuring computer software, hardware, and operating system software to better performance. Enhanced work performance by suggesting optimal recommendations for increasing system and network efficiency while indicating changing requirements of software and hardware. Provided computer system-related awareness to people by conducting and delivering detailed training. Earned recognition for identifying and fulfilling IT needs of 20 different clients to acquire maximum satisfaction as well as retention level of customers.

I was appointed as IT Specialist in 2016. Here, I optimized operational processes by executing ERP system companywide in professional manner. Improved customer service quality by configuring ticketing system to gain customer loyalty. I executed several tasks and met desirable results by configuring Meraki Firewalls for Site-To-Site VPN, maintaining 3 servers, and resolving network-related issues. Played pivotal role in formulating and implementing appropriate plans for disaster recovery. Facilitated company in assuring accountability of department by conducting pre-audit procedures for defense audit department.