Anthony Ziccardi Email & Phone Number

King Of Prussia, Pennsylvania, Us

The Director of Service Delivery, reporting to the Vice President of Information Technology, will manage the IT and Business Relationship; oversee the IT department’s business specific applications and ERP Systems; Manage team of 3 Business Partners; Manage the Tier 1 Service Helpdesk. and lead efforts to track the installation, upgrades and daily maintenance of applications that support business operations. They will also be responsible for identifying new software that is best for business specific needs, work with the business units and IT to source, test, customize and facilitate implementation. These responsibilities will include IT project oversight, process improvements, and cross-functional system integrations.

King Of Prussia, Pennsylvania, Us

Wilmington, Delaware, Us

Folsom, Nj, Us

Notable Achievements:• Physically relocated the primary data center, the entire enterprise hub in 62 days without a location. Selected data center provider and transferred all telecommunication connections without bringing down existing services. Wrote and executed the playbook for shutdown, move, turnup, and test. • Upgraded the CC&B and MAXIMO programs to create a common support alignment between SJI subsidiaries on time and under budget ($12.5M). Coordinated 11 external vendors, 8 project managers, and 62 internal resources.

Bryn Mawr, Pa, Us

Transformed and contemporized the business' infrastructure, disaster recovery, cybersecurity, and applications. Served as a vital member of a merger team for three separate mergers. Notable Achievements:• Wide Area Network/ Internet and Data Center Failover implementation: Designed, bid, and launched a new 42 Site Layer 2 WAN, replacing a patchwork and outdated network. Authored a custom RFP and negotiated contract pricing/terms. Remodeled the core network supporting active/active data center communications. -Saved 40% over current spend and ROI of only 14 months -Increased end-user productivity and established a solid framework for future growth -Removed reliance on carrier providing IP addressing and migrated to a dedicated Class C -Upgraded firewalls to HA configuration in both data centers -Rolled out partner switches to centralize extranet connections -Simplified and shortened data backup and recovery to enable BC reliability• Disaster Recovery: Introduced a mock attack to the existing DR playbook, significantly enhancing it to ensure all of the needed steps were in place to enable data continuity of vital technology infrastructure and systems. • Mergers and Acquisitions (three separate mergers): Massive business transformational and change management endeavors. Deployed new hardware and infrastructure. Integrated and migrated and decommissioned previously used services and software. Onsite, guided end-users with learning the new systems and functionalities. • Additional projects: all related to the modernization efforts articulated above. -SIP Telephony analysis and implementation -New site evaluations and renovations -Phone system upgrades -Video Conferencing and instant messaging -Cisco CER implementation -Cybersecurity – anti-virus software assessment and implementation (Crowdstrike), e-mail protection assessment (Proofpoint), and Spectre/Meltdown

Philadelphia, Pa, Us

Sold and delivered Comcast Enterprise products, Metro-Ethernet, and Hosted VoIP for large and mid-size businesses. Notable Achievement:• Designed customized solutions using a costing model leveraging CapEX and OpEX to meet clients' IT objectives of predictable costs and results- high uptime, reliability, and speed guarantees.

Voorhees, Us

Strategically launched a telecommunications consulting firm and served as a channel reseller for industry leaders in the cloud and traditional telecommunications sector. Expanded business to include IT support, project management, integration, vendor management, and virtual CIO services. Notable Achievements:• Overhauled an entire voice and data network for a retail client with over 800 locations and implemented a new PBX and carrier services, saving the company $2.5M annually.• Top Sales Agent 2009-2013, generating over $100K in new monthly recurring revenue annually.• In 2007, launched Actminds in the US, a Brazilian partnership that specialized in custom web application development and integrations for the healthcare vertical. -Directed sales and project scope/design -Created a sales plan and market strategy -Trained Corporate salesforce -Obtained 1st client within 45 days of launch -In 10 months, landed 4 major clients with over $1.1M in new revenue each

Hybrid rep that specialized in both voice and data solutions from AT&T. Was responsible for maintaining and growing a deck of accounts that billed approximately $450,000 per month.

Bs, Psychology

Education record