• Supporting the General Sales Manager in organisational issues• Supporting the Manager by checking monthly reports supplied by the Finance department.• Contributing that sales figures are in line with budget.• Control and closing complex orders.

• Identify and understand customer needs and requirements.• Emphasize product/service features and benefits when speaking to customers, quote prices, discuss credit terms, and prepare sales order forms and/or reports.• Enter new customer data and update changes to existing accounts in the corporate database.• Register new orders (sales items and spare parts) and manage stock using Microsoft Navision.• Coordinate with finance regarding paid or unpaid invoices, and reach out to customers as needed to resolve issues.• Update item prices within Microsoft Navision.• Prepare and send quotations to customers.• Attend periodic sales training sessions.• Participate in weekly meetings to discuss benchmarks, personal goals, and team objectives for the upcoming week.• Collaborate with team members to facilitate calls, manage workflow, and minimize hold times throughout the sales process.• Oversee the entire sales process from initiating the original call through to finalizing account setup for each customer.• Create and deliver qualified leads to other team members as needed.• Research and gain a thorough understanding of our product line, becoming familiar with each product’s functions and purposes to confidently upsell compatible products.• Maintain an organized workspace and properly file documents, updates, and product information for easy access and reference to quickly answer questions.• Listen attentively to customer questions and provide knowledgeable, insightful answers to encourage product sales.

• Provide assistance to both the Business and Finance Managers in the day-to-day management and strategic development of the finance function.• Participate in the operation and monitoring of all company accounts and budgets, ensuring that financial records are accurate, up-to-date, and compliant.• Ensure the safe handling of cash transactions and perform regular reconciliations to verify transaction accuracy and detect discrepancies.• Complete administrative tasks related to financial processes, including managing orders, handling invoices, processing cheques, overseeing income records, managing payroll activities, and coordinating goods and services distribution.• Handle correspondence promptly, including the distribution of invoices, addressing payment queries, and liaising with suppliers, contractors, and banks. This includes managing incoming communications and ensuring any urgent queries are addressed.• Accurately input, process, and retrieve data from the company’s database to support reporting and financial analysis.• Support the organisation of archive files and maintenance of historical data, ensuring records are preserved in an accessible, organised manner.

• Welcome and register guests upon arrival, assign rooms, and accommodate special requests when possible to ensure guest satisfaction.• Assist in preregistering guests and blocking rooms for reservations, especially during peak times, to streamline check-in processes.• Manage guest check-outs, ensuring a smooth experience and settling any outstanding balances or charges.• Issue and close safe deposit boxes for guests following company procedures for security.• Stay informed about room types, locations, and rates as well as available activities and services to help guests make informed choices.• Actively use suggestive selling techniques to offer room upgrades or additional hotel services, presenting options and alternatives to enhance guest experiences and increase revenue.• Adhere strictly to credit, check-cashing, and cash handling procedures to ensure accurate and secure transactions.• Perform cashier-related duties like posting charges, handling paid-outs, managing currency exchanges, and updating guest accounts.• Work closely with housekeeping to maintain up-to-date room status reports and coordinate with maintenance for repair requests, ensuring guest rooms meet quality standards.• Follow protocols for handling mail, packages, and messages for guests, ensuring timely and accurate distribution.

• Welcome guests warmly and seat them efficiently, ensuring adherence to safety and operational guidelines to maintain a smooth flow of service.• Follow company policies and procedures for seating arrangements, safety protocols, and guest service standards.• Handle guest payments accurately, including cash, credit card transactions, room charges, and compliance with accounting policies. This includes ensuring accurate billing and secure handling of guest payments.• Promptly report any emergencies, accidents, injuries, or safety hazards to management, ensuring swift action to maintain a safe environment for both guests and staff.• Report missing items, property damage, and any engineering needs to management to ensure issues are addressed quickly and efficiently.• Observe and report any deviations from established policies, brand standards, or regulations to management, ensuring continuous compliance and high standards of service.

• Managing the order process, contacting the clients about order status. Any support within the team(sales).

• Maintain accurate financial records, including accounts payable and receivable, ledger entries, and reconciliations.• Handle billing, invoicing, and processing of payments, ensuring timely and accurate financial transactions.• Monitor and track company expenses, preparing regular reports to support budget management and financial planning.• Oversee daily office activities, ensuring smooth workflow and coordination among departments. Manage office supplies, equipment, and general facilities maintenance.• Coordinate with suppliers and vendors, including managing contracts, ordering supplies, and handling any service-related issues.• Skilled in MS Office Suite (Word, Excel, Power)

• Handle and process loan and credit card requests, ensuring each application meets the bank’s policies and guidelines for finalization.• Prepare, organize, and review loan documents, assisting in the accurate documentation and verification required for loan processing and approval.• Schedule loan closings, coordinate with clients to finalize documents, and provide them with essential loan information or answers to inquiries.• Assist clients by providing information on available loan products and credit card options, clarifying terms, and guiding them through the application process.• Address client questions on both new and existing loans, offering relevant information and support for inquiries and updates.• Maintain and update customer records in the bank’s database