Anthoula Maraidoni Email & Phone Number

Marousi, Attiki, Greece

Akharnaí, Attiki, Greece

Main responsibilities:• Day to day monitoring of the production environment and provide first level support on rotating shifts (24/7)• Respond to alerts by verifying, determining the cause and resolving or escalating as necessary according to internal procedures• Immediate communication with correspondent teams whenever necessary to maintain the smooth execution of all daily processes and operations • Set up the monitoring mechanism (agent, alarms) by using the existing monitoring tools when a new server (Linux/Windows) turns into production mode• Creation and maintenance of Standard Operating Procedure (SOP)• Incident Management / Problem Handling• Monitoring the execution of robotic scenarios designed with UiPath• User Management and Administration• Deployments' execution

Koropi, Attiki, Greece

Commercial and administrative clerk with various responsibilities in a telecommunication shop:• Serve existing and potential customers' needs with company's products and services• Working as a salesperson, as a cashier and as a warehouse supervisor in rotation • Resolve customers' issues and complaints• Achieve agreed upon sales targets and outcomes within schedule• Trying to keep up to customers' satisfaction and offer them the best experience• Coordinate sales effort with team members and other departments• Keep abreast of best practices and promotional trends

• Design of a website • Organization of a seminar which takes place every year during the summer

Athens, Attiki, Greece

• Inform existing customers about new products or services• Offer discounts and convince existing customers not to apply to competition

Master'S Degree, Information Systems, 8,13

Thesis: " Internet Governance through addressing (ICANN, WIPO)."

Bachelor'S Degree, Informatics, 7,61

Participation For A Semester In The Erasmus Student Exchange Program