- A CDPS Analyst is a multi-tasked individual appointed to process the CIP documentation, as defined by the Bank of Greece Acts 2652 (February 29, 2012) and 281 (March 17, 2009), for the existing clientele of the Bank (2013-2014)- Monitored partner’s insurance activity to match 100% with company’s’ standards (2006-2012)- Handled complaints to increase customer satisfaction to 90% (2006-2010)
Abh Medical Group
View- Website:
- abh-medicalgroup.com
- Employees:
- 13
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Customer Service DepartmentAbh Medical GroupVoula, Gr
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Fund AdministratorAutomarin Jul 2024 - PresentAttiki, GreeceFund AdministrationSales Support Assistant -
Executive Administrative AssistantΕθνική Ασφαλιστική Jun 2017 - Sep 2023Greece -
Crew ManagementSea Traders S.A. May 2016 - May 2017Greece- ISM Crew documentation management- Controlling seafarer’s evaluations, trainings and expenses- Checking of manning agency expenses -
Customer Service AssistantEydap Oct 2014 - May 2016- Centralized mapping of incoming documentation (internal and external) - Management of requests, assigned tasks to proper departments- Registering documents and distributing to departments -
Customer Service, Central Document Processing Sector AnalystCiti Nov 2013 - Oct 2014Greece- Collected, validated and managed customer documentation for personal identification purposes- Mapping of incoming documentation through ECCMS (Enhanced Customer Contact - Management System)- Performed system update with customer’s renewed information (economic/demographic)- Communicated with the Customers for CIP purposes through phone, SMS, letter- Prepared Scanning, E-Archiving of Documents- Handled customer service complaints -
Insurance Contract AdministratorAllianz Global Assistance Oct 2010 - May 2012GreeceIssued and audited travel and automotive insurance contracts. -
Reporting & Quality Administrator AssistantAllianz Global Assistance May 2006 - Sep 2010Greece-Assisted my company to meet the ISO certification requirements. -Builted the infrastructure of Automotive Assistance (B2B business), Health Assistance and Travel Insurance Services according to the quality procedures of ISO 9001:2008.-Reported CRM performance, daily and monthly for top management purposes.-Handled monthly Statistical Operational Reporting for Automotive and Insurance companies. -Conducted questionnaires and surveys to end customers.-Handled customer service complaints nationally and internationally (email, mail, fax, phone etc).-Call Center (CRM) coordination and support.
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Customer Support ExecutiveN. Gkikas S.A Sep 2004 - Apr 2006GreeceElectrical auto- parts sales transactions.
Antigoni Gkika Skills
Antigoni Gkika Education Details
-
Master Of Business Administration (Mba) -
Bachelor Of Business Administration (Bba)
Frequently Asked Questions about Antigoni Gkika
What company does Antigoni Gkika work for?
Antigoni Gkika works for Abh Medical Group
What is Antigoni Gkika's role at the current company?
Antigoni Gkika's current role is Customer Service Department.
What schools did Antigoni Gkika attend?
Antigoni Gkika attended University Of Louisville, American College Of Greece.
What are some of Antigoni Gkika's interests?
Antigoni Gkika has interest in Children, Gymnastics, Travelling, Water Skiing, Environment, Body Bike, Photography, Poverty Alleviation, Human Rights, Animal Welfare.
What skills is Antigoni Gkika known for?
Antigoni Gkika has skills like Strategic Planning, Customer Service, Crisis Management, Iso9001 Auditor, Insurance Regulatory, Complaint Management, Customer Satisfaction, Outlook, Business Planning, Public Relations, Call Centers, Healthcare.
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