Provide strategic issue analysis and recommend solutions to business and training need.Walkthrough of the solution options along with potential risks and benefits of each recommended solutionDefine deliverables and review process based on the selected solution plan.Perform pre/ post launch product reviews to drive continuous improvementReview cross-functional project plans, risk plans, alternatives, and solutions in collaboration with project teams.Provide strategic inputs to the team on meeting the customer requirements.Identify changes in project scope and pro-actively support, analyze and communicate their potential impacts (cost, time, sourcing)

• Strategically plan and lead projects from conceptualization to delivery, including risks and mitigation plans• Set vision and drive tactical execution of projects.• Identify requirements, and define deliverables that measure up to client requirement.• Impact, influence and succeed in stakeholder engagement experience across multiple customer accounts• Lead cross-function project teams composed of instructional designers, graphic designers, subject matter experts, software engineers and quality leads. • Lead post-launch project reviews in order to drive continuous improvement• Develop cross-functional project plans, alternatives, and solutions in collaboration with project teams.• Ensure timelines of deliverable, resource utilization, resource availability, high level review of the deliverables. • Ensure deliverables meet the Quality standards as required by the client, and take corrective action in case of deviation. • Provide strategic inputs to the team on meeting the customer requirements constantly.• Assess financial, economic and statistical data to manage risk. Manage changes in project scope and pro-actively support, analyze and communicate their potential impacts (cost, time, sourcing)• Identify & communicate resource requirements and constraints to deliver projects in due time and within budget.• Develop and maintain project documentation to meet standards• Create and monitor the demand plan for projects for coming two quarters. • Create a model to predict supply for new Business across practice and also identify and ensure utilization of bench in short-term projects.

•Client Interaction: Single point of contact with clients (based overseas) and responsible for managing all interactions. •Planning: Prepare project map, plan for resources and means of execution. Identify requirements, and define deliverables that measure up to client requirement.•Project Execution: Ensuring timelines of deliverable, resource utilization, resource availability, high level review of the deliverables. Ensure deliverables meet the Quality standards as required by the client, and take corrective action in case of deviation. Provide strategic inputs to the team on meeting the customer requirements constantly.•Presales support: Technical inputs in preparing proposals for clients.•Operational Rigor: Ability to conceptualize, set, review, control, and reports on Project related operating metrics.•People Development: Ensure growth and up-gradation of skills for the team, identify training needs, and ensure people have the required skills as per the need of the project. Plan for and ensure career development of the team•People Management: Lead and motivate a multifunctional team consisting of Graphic Designers, Software Engineers, Content writers/ Instructional Designers. Retention and Attrition management, champion people practices.•Stakeholder Management: Manage all Internal and External stakeholders including Vendors and subject matter experts (SMEs).•Senior Management Review: Regular reporting to senior management on overall team productivity, revenue generation and profitability of the account.

•Mentor and guide a team of 3 Project Managers, overseeing their projects and handling escalations apart from handling my own projects.•Managing tasks related to prepress publication of a book.•Interacting with overseas Production Editors, Developmental Editors, Designers, etc.•Making schedules and keeping a close eye on the work being done.•Evaluating copyediting, proofreading, composition and the other tasks involved in the production of a book.•Attending periodic status and launch meetings of the projects.•Preparing the weekly status report of the jobs on hand.•Managing all production related work e.g. design sampling, batching, etc.•Answering and resolving queries regarding designing, copyediting, proofreading, etc.•Coordinating work between different departments and the external agencies so as to finish the job assigned by the deadline date.•Mentoring APMs and PMs and helping them with any escalations/ issues.

•Handling a team of 3 Project Managers, overseeing their projects and handling escalations apart from handling my own projects.•Working with new publishers, documenting their workflow and process for future projects.•Making various reports, outlining the current capacity and work status of my team.•Attending various inter-departmental meetings to streamline the workflow and minimize rework.•Performing all the responsibilities of a Project Manager when working on my own projects.

•Managing tasks related to prepress publication of a book.•Interacting with overseas Production Editors, Developmental Editors, Designers, etc.•Making schedules and keeping a close eye on the work being done.•Evaluating copyediting, proofreading, composition and the other tasks involved in the production of a book.•Attending periodic status and launch meetings of the projects.•Preparing the weekly status report of the jobs on hand.•Managing all production related work eg. design sampling, batching, etc.•Answering and resolving queries regarding designing, copyediting, proofreading, etc.•Coordinating work between different departments and the external agencies so as to finish the job assigned by the deadline date.

•Provide call performance feedback and trend data to Trainers and agents•Taking huddles, training sessions in terms of quality parameters pertaining to the client’s requirements.•Analyzing fatal, medium & low impact defects in terms of call quality.•Providing latest updates on the project on a consistent basis.•To be an integral part of meetings in terms of call calibrations, client calibrations.•To coordinate with the voice and accent trainers “Task Team” to deliver consolidated feedback to the agents.•Preparing Multitasking tracker report by coordinating with the voice & accent and soft skills trainers.•Ensuring scheduled adherence and process compliance & apprise the leadership team of issues, negatively impacting the service levels pertaining the quality.•Providing operational floor management by monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production of the outbound/inbound status group.

•Interaction with the customer and clients from diverse culture, thereby understanding the complete buying and post purchase behavior.•Handling the customer’s query and coming up with the best customer service solutions.•Formulation of strategies in relation to achieve the best customer satisfaction.•Rectification of customer’s problem pertaining to the client requirement.

•Field reporting on Science, Technology and Medical Organizations.•Attend seminars, presentations and press release functions for science, technology and research institutes.•Interview medical practitioners, scientists and researchers on the latest developments in the world for their reviews.•Write daily reports on the major events in the local hospitals and research institutes of Lucknow.•Cover major science and environmental issues and events in Lucknow.•Meet doctors, scientists and research students for exclusive stories.•Highlight the apathy of the general public due to mismanagement at any of these organizations and providing the concerned people’s feedback on the same.•Meet govt. representative and politicians regarding major issues highlighted in the concerned ministry