Serve as the primary contact point for independent broker and agency producers and their management. Provide first level support on all products offered (Life ,Health & Annuities), including underwriting, running and distributing a high volume of product illustrations, answering product questions and instructing the callers on administrative and training process requirements. When needed, representatives also serve as the callers advocates.

I had the awesome opportunity to provide an echelon of customer service to LinkedIn members regarding the LinkedIn suite of products and tools. Via email, chat and phone I respond to inquiries, offer support and troubleshoot LinkedIn issues to help determine resolution.

Company wide lay-off 2/10/2010Assist participants with inquiries regarding dental and medical claims, the reimbursement of their Flexible Spending Accounts FSA, Health Retirement Accounts HRA, and Health Savings Account HSA for eligible health expense items per IRS PUB 502 under HIPPA, PHI, and PCI policies and regulations.

I served as the first point of contact for problem solving on behalf of the client. Who facilitated resolution of customer inquiries or problems by answering questions or performing problem isolation, resolution and follow-up. Problem isolation included the gathering of appropriate problem description, client information, determining the component of the product or services affected, determining severity level, determining business impacts to the client, and entering this information into the CSG defect tracking system.

Human Resources Assistant for a marketing firm with less than 100 employees of which entailed screening and hiring new employees for the company. Gave monthly presentations about company benefits while personally assisting employees to select their benefit packages. Enroll and terminate all employees from benefits packages as needed. Design employee orientation packages and prepare confidential materials for grievance and other personnel-related issues. Manage weekly payroll for all employees using QuickBooks. Process workman's compensation and short term disability claims while meeting the needs of the employer (also the workman's compensation agents and the medical facilities) to expedite employee's prompt return from work related injuries. Mediate between employees and supervisors on a daily basis. Ensure overall employee satisfaction by providing a comfortable but confidential HR relationship. Handle special projects from the Human Resources Manager. Utilized proprietary software for entering customer information into a computerized database.

Help manage Enterprise Commercial Data, Telephony, and Video accounts. As point of contact for end-users, coordinated conference calls and customer site visit with POC to finalize any installation construction and set up of T1, PRI, and ISDN. Act as liaison between customer and their vendor for project design per customer equipment and needs. Operation Support for all back end order entry for large orders. Assist sales reps, technicians, customer vendors, and project coordinators with follow-up on completed projects. Handle incoming calls from commercial customers regarding service, repair, and billing. Enter and verify all customer information to billing system, including phone numbers, billing and service information and labor charges.

Handle incoming calls from customers regarding billing, service, and repair for their local phone service while meeting monthly sales goals.

Responsible for implementing and coordinating all new collocation turn - ups from reseller to facility base Data & Telephony services. Managed a technical support team handling all tech support within the first 72 hours of all on-net conversions. Coordinate & Implement T1, PRI, BRI, and ISDN ordering process for all new on-net DSL customers. Process line configuration request via fax, IMA or e-mail with Qwest for new Telecom customers in our MN, CO, WA & OR branches. Planned and executed test cycles related to the provisioning of complex telecommunications services, including ISDN, Centrex, multi-line hunting, and voice mail. Reengineered CLEC processes required to order, provision, and maintain both simple and complex services within the CLEC business customer service, field support, network provisioning, and repair centers. Managed Network Provisioning, Test-n-Turn up desk, and Service Assurance teams.