- Established and oversee TheDoodPack, a certified LLC and 501(c)(3) non-profit organization offering doggy daycare, boarding, and rescue relief services- Foster relationships with local animal shelters, rescue organizations, and veterinarians to collaborate on rescue missions and provide temporary shelter for displaced dogs and cats.- Use marketing campaigns to enhance brand visibility and attract potential clients and adoptees- Provided exceptional care for pets, treating them as part of the family

-Design, develop, and deliver tailored training courses for vendors and employees, covering complex scenarios across multiple product lines.-Collaborate with customers and teams to create engaging training materials in various formats, including online, video, and in-person sessions.-Serve as subject matter expert (SME), guiding product features, processes, and customer service standards.-Assess training needs, develop strategies, and deliver customized training solutions to address evolving business requirements.-Manage Quality Assurance tracker, oversee support quality reporting, and resolve escalated issues in collaboration with cross-functional teams.-Supervise and mentor subordinate staff, ensuring team effectiveness and achievement of departmental goals.

- Establish an inclusive workplace with equal opportunities for all employees- Raise awareness for under-represented communities, cultures, and individuals who have faced discrimination

- Conduct training courses for customers, vendors, and employees on multiple products, using various formats (online, in-person, video)- Collaborate with coworkers to develop course specifications and ensure accurate content- Prepare lesson plans using new product documentation- Provide necessary materials to trainers to ensure their success- Serve as subject matter expert, assessing department training needs and resolving complex issues- Manage Quality Assurance tracker and customer support reporting

- Oversaw the JustFoodForDogs' calendar events, including holidays and DEI initiatives- Developed new ideas and strategies to increase and honor diversity, equity, and inclusion among JustFoodForDogs pack members

- Identified training needs through surveys, interviews, and collaboration- Designed surveys, training manuals, and supporting materials- Delivered training using various instructional techniques and platforms- Coordinated with third-party vendors to obtain appropriate materials for training- Managed training calendar and scheduled sessions

- Review team member performance and provide guidance for improvement- Manage projects with a team to meet organizational goals- Train new employees on company policies and procedures- Support in timekeeping and personnel records

- Assisted in training new team members and provided ongoing feedback and coaching- Provided input on team member reviews and development plans- Assisted supervisor in resolving escalated customer issues and troubleshooting- Met productivity goals and made outbound calls to customers

- Engaged with customers through phone, email, and chat to provide personalized recommendations- Provided timely, empathetic responses, offering knowledgeable product and nutrition advice, and resolving issues promptly- Worked closely with Customer Service team, Supply Chain, Warehouse, and Shipping partners to ensure accurate and on-time delivery of orders

- Spearheading Tampa Pride's mission to foster LGBTQ+ visibility, advocacy, and celebration in Tampa Bay and beyond. This involves leading strategic planning efforts to ensure alignment with our organizational goals and values.- Developing engaging content strategies to amplify our message of love, acceptance, and equality across various platforms. Through innovative content creation, we aim to reach diverse audiences and inspire positive change.- Cultivating strategic partnerships with local LGBTQ+ organizations, businesses, and community leaders to expand our impact. By fostering collaborative relationships, we enhance our ability to create meaningful change and support marginalized communities.- Advocating for inclusivity, diversity, and social justice both within our organization and throughout the broader community. By actively engaging in advocacy efforts, we drive positive change and promote a more inclusive and equitable society.

- Assisted veterinarians during examinations, surgeries, ultrasounds, and other medical procedures- Prepared and administered medications to patients as prescribed by veterinarians- Performed dental cleanings and assisted with dental procedures- Maintained inventory of medical supplies and equipment, ensuring availability and proper storage- Maintained a clean and organized work environment, including exam rooms and kennels

- Employee Development: I actively participated in the recruitment and training of new team members, cultivating a skilled and motivated staff. This bolstered our service quality and contributed to the overall success of the restaurant.- Resource Management: Responsible for ensuring the availability of essential supplies, I diligently managed inventory to prevent any lapses that could lead to customer dissatisfaction. My proactive approach played a pivotal role in maintaining seamless operations.- Shift Scheduling and Event Coordination: I played a key role in organizing employee shifts, as well as assisting in planning and executing special events and parties. My organizational skills contributed to the smooth flow of operations during high-demand periods.- Customer Relations: I adeptly handled customer concerns, resolving complaints and ensuring their needs were met. By adhering to safety protocols and promoting a positive atmosphere, I helped cultivate customer loyalty and satisfaction.- Versatility and Teamwork: My commitment extended beyond the front-of-house as I readily assisted in various capacities, from the kitchen to management tasks. My adaptable nature and collaborative spirit were valuable assets to the team's success.- Hygiene and Maintenance: I took pride in upholding the restaurant's standards of cleanliness. Daily tasks included meticulously wiping tables, cleaning grills, maintaining floors, and ensuring impeccable bathroom conditions, all contributing to an exceptional customer experience.

- Oversaw feeding, cleaning, bathing, medicating, and enrichment activities- Collaborated with the groomer for bathing, trimming, and handling distressed or aggressive animals- Assisted veterinarians during appointments, surgeries, patient care, and tests- Provided support to veterinarians, including handling and minor surgical procedures- Ensured cleanliness and sterility in exam rooms, cages, and surgery areas

- Arranging dining areas meticulously, prioritizing cleanliness and a sense of order to enhance the dining ambiance.- Collaborating closely with our dietary manager or cook to skillfully prepare meals that meet our residents' dietary needs and preferences.- Timely delivery of meals to designated rooms, ensuring that each dish was presented with care and attention to detail.- Efficiently clearing dining areas after meals, adeptly managing the collection of plates, glasses, and cutlery.- Diligently handling food disposal and waste management, including the disposal of leftovers and proper garbage removal.- Thoroughly cleaning and maintaining food stations, as well as diligently washing dishes, cooking utensils, and silverware to uphold impeccable sanitation standards.- Playing a pivotal role in ingredient stocking and inventory management, ensuring a consistent supply of necessary items.- Offering valuable assistance in expense tracking and collaborative menu planning, contributing to the overall operational efficiency.- Actively participating in the upkeep of kitchen equipment and appliances, thus prolonging their lifespan and sustaining optimal functionality.