ESSENTIAL FUNCTIONS AND BASIC DUTIES: • Provides fast and excellent customer service to the customers in a professional manner, following the SGOT Rule (Smile – Greet – Offer – Thank).• Adhere to AML (Anti-Money Laundering) rules, policies, and procedures at all times.• Collect and file all transaction supporting documents according to company's uniform filing system and AML policies; arrange for document transfer to the warehouse.• Resolve customer complaints, independently, wherever possible• Read, understand, and comply with all announcements from the Head Office or Admin Office.• Forward technical support requests to the Admin Office.• Maintain cleanliness of the counter, drawers, tables, and workplace according to office guidelines.• Answer telephone calls and provide transfer rates/information as required.•Identify and cultivate potential customer relationships and business opportunities.• Provide necessary information to Head Office, Administration office or various company departments.• Promote and cross-sell new products and services to customers.• Communicate training needs to the Branch Manager and participate in training programs.• Perform adhoc assignments as delegated by immediate supervisors.