Anto Thomas Alphonse Email & Phone Number

Munich, By, De

Unterföhring, Bavaria, De

Successful experience in delivering market leading Cloud Contact Center solutions, driving the functional and cross-functional requirements in RFIs and RFPs, effectively mapping business requirements to value driven technical solutions leveraging benefits of Cloud Contact Center, managing various POCs involving latest cloud solutions, good level of knowledge accrued in various contact center functions, member of IT Functional Architecture Board, presenting effective solutions to group level Senior Executives and Board members for approvals, Workstream lead, Product Owner, Leadership, Management and Teamwork skills.

Unterföhring, Bavaria, De

Infrastructure and Cloud Solution Architect for Allianz Technology Contact Center Solutions responsible for Design with Implementation of Contact Center infrastructure , Contact Center as a Service (CCaaS) evaluation, design and transformation, Contact Center applications product owner and Telecom Service Provider management.

Unterföhring, Bavaria, De

Allianz Global Network (AGN) is a wide and converge network which is to interconnect over 76 Operational Entities of Allianz Group. I am a member of AGN Program Management team and Deputy Head for AGN Iberolatam region, in addition to my role of Lead Technical Architect for the AGN Ibero-Latam region. Also responsible for organizing projects and activities with various departments within Allianz Iberolatam OEs and Telefonica who is the service integrator. I manage a team with diverse talents and responsibilities within the program along with developing an annual budget and operating plan to support the transformation program.

Unterföhring, Bavaria, De

Lead Technical Architect managing a team of AGN Network, Voice and Security architects for Iberolatam regional OEs. Ensuring goals are met in areas including network optimization, performance improvement and technical service quality. I am also the responsible Architect for AGN Tier 3 Data Centers at Singapore and Australia with design capacity of serving entire APAC region.

Unterföhring, Bavaria, De

SME for AGN Wifi service and implemented wifi roaming between AGN wave123 and wave4 regions. Capacity management DCC bandwidth for AIT DCC over Europe and NA regions

92707 Colombes, Fr

Full responsibility for Technical Solution and Design, Building, Implementing and Managing End to End Delivery activities for British Telecom’s IP/MPLS POP for India, UAE, KSA, Kuwait, Bahrain, Egypt, Lebanon, Cyprus, Israel, Turkey, Oman, Qatar and some parts of Europe. Managed and Delivered large scale projects on-time and within budget. • Managed to build and deliver the IP/MPLS POP at Bahrain with in a very short period during in-country political crisis with limited number of team members.• Managing the network growth efficiently by planning and implementing new network elements on-time within given SLAs from customer with a team of engineers across various geo locations.• Creation, ownership and implementation of New BT POP design and build checklists used by Alcatel-Lucent BT Winston team globally which reduced the number of “Conformance Rejections” of new POPs by more than 50% • Achieved Alcatel-Lucent “Right First Time delivery” methodologies in End to End Service Delivery.

92707 Colombes, Fr

To plan and design BT 21CN MPLS Network for SEA region.

London, Gb

Network Planning and Design Manager along with the responsibility to handle End to End Delivery Support for South East Asia countries and Middle East region and provided technical mentorship to colleagues.I was also responsible for Chennai Data Center operations which serves more than 100 customers by providing IP/MPLS Leased Lines connectivity, IVS service etc.With high focus and determination on escalated delivery and acceptance of new Tel-Aviv core trunks within the challenging time frame I helped the organization to save 92000 USD and I received “Number One for Customer Service” award. Effective supplier management to implement the services within the targeted timeline and helped the organization to server the customers efficiently.

London, Gb

Leading BT Field Service in Chennai who supports all activities for Chennai, Bangalore, Hyderabad and Mumbai

London, Gb

Supporting Field Service operations by being a part of a team in Chennai.

Willemstad, Curaçao, An

As a Network Engineer I designed, installed, configured and maintained complex routed LAN and WAN networks. Also due to my good presentation skills I was asked by the MD of the organization to train the new joiners in my team. I was a part of responsible team which was involved in setting up the Training Center in Bhubaneshwar, Orissa.

My role was entrusted with operation and maintenance of computer systems and Windows Servers. Typical responsibilities of my role include installation of hardware and software for the network, configuration and up gradation of these, establishment and handling of user accounts, and recovery and back up operations.

Responsible for providing the desktop system administration and support to the network. Interact with the clients to resolve the queries, issues and problems. My role was entrusted with operation and maintenance of computer systems and Windows Servers. Typical responsibilities of my role include installation of hardware and software for the network, configuration and up gradation of these and recovery and back up operations.

B.E (Bachelor Of Engineering), Computer Science & Engg.

Deee (Diploma In Electrical & Electronics Engineering), Electrical & Electronics Engineering