Antoine Echassoux Email & Phone Number

York, England, United Kingdom

York, England, United Kingdom

- Lead a dynamic Guest Relations team, overseeing their performance and fostering a culture of excellence in guest service.- Acts as the primary contact for VIP guests and their staff, extending a warm welcome, providing personalised assistance throughout their stay, and facilitating seamless coordination with their assistants for a flawless experience.- Takes on the role of duty manager, providing leadership and guidance to staff during challenging situations, and ensuring the hotel consistently meets and exceeds five-star expectations.- Orchestrates strategic initiatives to enhance guest satisfaction and drive revenue growth, demonstrating strong project management skills and a commitment to continuous improvement.- Handles guest expectations from pre-arrival preparations to post-stay follow-up, including managing online reviews and swiftly addressing any guest concerns on behalf of the General Manager.- Collaborates closely with the Front of House team, providing them with accurate guest information to ensure the delivery of a consistent, AA standards-compliant, five-star service experience.- Instrumental in achieving the hotel's impressive 2nd place ranking on TripAdvisor, showcasing a dedication to elevating the hotel's reputation and guest experience.

York, England, United Kingdom

- Diligently safeguarded and enhanced the esteemed 5-star reputation of the hotel by consistently delivering exceptional service and hospitality, cultivating enduring relationships with both guests and colleagues to craft a seamless luxury experience.- Assumed the role of duty manager during shifts, acting as a key liaison on behalf of the General Manager, providing valuable assistance and guidance to all hotel departments during challenging situations, and ensuring strict adherence to the hotel's five-star standards.- Demonstrated strong leadership and project management skills by spearheading and overseeing initiatives aimed at elevating guest satisfaction, boosting revenue, and refining the hotel's luxury offerings.- Managed guests' expectations comprehensively, from pre-arrival preparations to lobby management, while also taking charge of online guest reviews and effectively addressing complaints on behalf of the General Manager.- Provided unwavering support to the Front of House team by furnishing them with accurate and current guest information, enabling them to consistently deliver a service that met AA standards and upheld the hotel's five-star reputation.

- Provided a welcoming and efficient check-in and check-out process, ensuring a five-star guest experience.- Effectively managed guest inquiries, requests, and concerns, maintaining a high standard of customer service.- Streamlined reservations, room allocations, and billing processes, contributing to the hotel's smooth daily operations.- Collaborated with various hotel departments to optimize guest satisfaction and uphold five-star service standards.- Strengthened interpersonal and organizational skills while contributing to the hotel's commitment to excellence.

York, United Kingdom

- Played a pivotal role in delivering five-star service during a wide range of events, including private dinners, weddings, and business meetings.- Meticulously coordinated event logistics to ensure seamless execution and guest satisfaction.- Collaborated with event organisers and colleagues to facilitate the smooth flow of events, demonstrating strong teamwork and communication skills.- Assisted in the preparation and presentation of banquet setups, contributing to the overall ambiance and success of events.- Honed attention to detail, organisational abilities, and dedication to delivering excellence in a dynamic and customer-focused environment.- Established valuable relationships with colleagues and clients, contributing to the hotel's reputation for exceptional event hosting.

York, England, United Kingdom

- Orchestrated development and fundraising strategies to benefit The University of York Boat Club.- Successfully spearheaded "UYBC Challenge Week," a dynamic fundraising campaign that aimed to secure £10,000 in donations within a challenging 45-day period.- Cultivated enduring relationships between the club and various University departments, facilitating enhanced support and collaboration for club initiatives.- Initiated and led efforts to boost alumni engagement, fostering a sense of community and garnering continued support from former club members.- Drove initiatives to raise general awareness of the club, expanding its reach and visibility both within and beyond the university.

York, England, United Kingdom

- Implemented a comprehensive overhaul and restoration of the entire club's fleet, significantly improving its condition.- Pioneered the development of a streamlined organizational system for reporting and addressing equipment issues, enhancing maintenance efficiency.- Maintained and improved the fleet throughout the year, achieving notable enhancements despite budget constraints.- Dedicated efforts to establish a sustainable system that would continue to benefit the club's equipment maintenance and training programs, promoting a culture of excellence.- Elevated the standard of equipment maintenance, contributing to the overall success and performance of the club.

York, England, United Kingdom

- Facilitated cultural and grammatical instruction for a select group of A-level students, equipping them with valuable insights and skills to excel in their final exams.- Delivered engaging and informative lessons that fostered a deeper understanding of French language and culture, aiding students in their academic preparation.- Collaborated closely with classroom instructors to complement the school's curriculum, ensuring seamless integration of additional language support.- Fostered a dynamic and interactive learning environment, encouraging students to actively participate and engage with the French language.- Contributed to the academic success of students by providing tailored guidance and resources to enhance their proficiency and confidence in French.