Antoine Giudicelli Email & Phone Number

Spain

Paris, Île-De-France, France

Belgrade

- Building from scratch Live Ops practice in Nordeus- Driving this multi-disciplinary team (25 people) within Top Eleven (1M+ DAUs)- Part of Nordeus Leadership

Belgrade

Barcelona Area, Spain

Main responsabilities :- Game Strategy & Product roadmap definition in collaboration with VP and CEOs- Responsible of Live Operations and Business on a daily basis - High level Design and macro objectives of new features- Strong focus on datas & direct feedback from users (1M DAUs, 10M+ FB fans) to take better Product decisions- Direct Management of 20+ people from Product, Live Operations, Marketing, Community Management and Analytics Teams- Hands on: Product owner of 1 feature team with 10+ engineers

Barcelona Area, Spain

- Product Vision & Market study- Economy Design & Balancing- Soft Launch strategy & Business Plan pre world launch

Barcelona Area, Spain

- Product Lead in World Chef (Simulation & Resource Management game - World launched in Jan. 2016)

Région De Paris, France

Global energy player – Digital and CRM Program Manager- Mobile application roll-out, website and Selfcare reshaping- CRM Salesforce Design and roll-out for 1000 usersEuropean leader on digital local communication in Europe – Digital Transformation projects- Customer Service transformation - 250 people: 3 years strategy (Organization, Process, KPI, HR and tools), Design and roll-out of new customer service tools (CRM, telephony, etc.)- IT Support transformation: Reorganization, new governance, Process Design and activity monitoring automatizationFrench national lottery – B2B contact center transformation: reorganization & activity monitoringLeading financial services group in Europe – Customer Experience Strategy for retail banking (2200 agencies)- Customer relationship best practices for banking networkFrench Pay TV Leader – Marketing and Customer Service program - Selfcare Web and online selling improvements (new online transactions, customer journeys reshaping, etc.)- Loyalty and retention programs reshaping (Customer journeys, Offers strategy, customer segmentation, etc.)- Contact center Quality of Service optimization French inland navigation company – New offer modeling and pricing, with short term ROIGlobal energy player – Change Management for CRM roll-out - Change strategy, training plan and “train the trainer” for 800 salesmenFrench Insurance – Multisector benchmark about Loyalty programsInternal participations:- Redaction of articles about customer Relationship evolution (Darwinism in a consumer-driver world)- Relations with French Customer Relationship Association (AFRC)

Région De Paris, France

- Service Offer reshaping- Change Management for Sales Management team