Reach out the clients of Alliant Credit Union to collect a debt for both secured and unsecured loans

● Licensed Insurance agent assisting customers to enroll in Medicare advantage, Medicare supplement and Prescription drug plans by presenting and clearly explained insurance policy options based on clients' needs and goals.● Utilized core systems such as Go Health marketplace, Microsoft Excel, CMS.gov, as well as healthcare carrier websites to manage leads and customer accounts● Finished in the top 25% of the company in total sales during our busiest time of the year known as the Annual Enrollment Period (AEP) Finished with perfect attendance for 2022 through the entirety of AEP Finished the year with the highest Availability in the company for 2022 and have continued this trend into 2023● Generated leads through cold calling prospective clients for Medicare services.● Followed up with clients regularly to ensure satisfaction and address any issues.● Assisted customers with selecting appropriate plans based on their needs with over 700 clients enrolled to date

● Section Manager for a large online only finance company with a team of 20+ direct reports working in both Inbound and Outbound calls● Collaborated with other section managers to determine best ways to meet quotas and quality goals.● Partnered with Workforce management, Human Resources, and our S&O team to implemented new Sales strategies and system improvements● Handled escalated customers calls, complaint tickets and created reports to provide feedback directly to the customer on concerns as well as upper management on ways to better drive efficiency● Was promoted to Section Manager II after just 1 year as a Section Manager I● Ran in person and virtual sales training classes and was responsible for creating training documents and collaborating with our new hire trainers to create future training modules● Was responsible for calculating the bonuses for over 140 team members on the sales team and managed consistent performance tracking and reporting though the use of Microsoft Excel and Google Sheets● Worked extensively with Microsoft PowerPoint, Excel and Word as well as Google Sheets● Implemented cost-saving initiatives to reduce overhead expenses.● Spent 2+ years in a work from home environment operating at a high level of efficiency while working as the main point of contact for the team for technical issues.● Collaborated with the Help Desk and S&O team both in person and virtually to troubleshoot technical issues with company issued work from home equipment.● Monitored budgets and allocated resources via overtime accordingly to meet operational objectives.

● Assisted customers with completing an online loan application with CashNetUSA while troubleshoot any and all technical issues the client may encounter through both Inbound and Outbound calls.● Provided financial advice for customers looking to take out one of our products which consisted of our Payday loans, Installment/personal loans, or Line of Credit.● Attended consistent trainings to stay up to date on changes to state legislation and participated in regular internal sales certification training classes● Was required to make over 150 outbound calls and take a minimum of 10 inbound calls per day to help potential customers take advantage of our products in a hybrid customer service and sales role● Provided technical support and was trained quarterly in the use of core system updates such as Microsoft word, excel, Google sheets and docs, and Apple/Microsoft related troubleshooting techniques for both desktop and mobile devices● Used a number of systems including some in-house and Microsoft office programs to track performance and work customer accounts efficiently● Assisted with the development of an internal startup known as Headway Capital who offered Lines of Credit to small businesses● Was asked to create QA scorecards, new sales training PowerPoint presentations and develop new hires to Headway Capital while reaching out to new customers and working with our underwriters in determining credit worthiness.● Won Top Performer of the Year with CashNetUSA for 2016● Provided technical support to users on various applications and software packages.● Resolved customer queries via phone, email, chat, or remote desktop tools.

● Customer Service role where I was tasked with acquiring and recording voting directions from shareholders Handled questions about proxy statements and meeting dates● Scripts had to be read verbatim to ensure accuracy and validity● Handled over 100 calls per day and received several accolades rewarding perfect procedure and call handling including 4 employee of the month awards● Assisted with the QA process briefly with 100% accuracy while in that role

Communicating the philosophy and features of the school and serving as an advocate for prospective studentsPresent information regarding the school's programs and tuition in a factual and ethical manner/liAssist prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standardsAchieve the expected goals and objectives of a suite of quantitative and qualitative metrics as defined for the Admissions Advisor Senior A positionMake outbound dials as necessary/liConduct interviews with prospective studentsVersed in time management to adhere to appointments and unpredictable influx of new inquiriesConvinced prospective students to apply and attend the schoolEvaluate each prospective student based on / desires, interests, motivations, and commitments while maintaining the accuracy and integrity of CRM databaseLed team in transfers and conversions and recruitment in both positions for 3 month in a row

● Commission only sales associate working primarily with the electronics and appliance sections and was responsible for hitting daily and monthly sales quotas in excess of $500 a day● Used available technology resources to assist customers in locating and selecting items.● Helped customers find specific products, answered questions and offered product advice.● Engaged customers in friendly, professional dialogue to determine needs.● Developed trusting relationships with customers by making personal connections.● Maintained up to date sales and product training for specific companies such as Samsung, Apple, Sony, LG, Kenmore, Visio for their Electronics, Appliances and home furnishings● Tasked with setting up displays and inventory on a weekly basis.