Federal Employee. GS-14. Representing the agency on interagency work groups established to develop government wide IT policy initiatives and solutions to critical issues; negotiating for the acceptance of agency positions on key government wide policy initiatives; develop guidelines for implementing broad government wide directives; and aligning agency internal business practices with government wide regulations and policies.Leading the evaluation of agency missions, goals, plans, programs, and business processes to develop an Apple enterprise IT architecture plan (JAMF) for the agency; conducting continuing evaluations of agency business needs to ensure that IT architecture plans are aligned with those needs and that the current and planned IT infrastructure supports the architecture plan; developing plans and strategies to modify the IT infrastructure to support short and long range agency goals, objectives, and plans; and evaluate, select, and advise others on the application of architecture modeling tool sets used to document, maintain, and enhance the architectural planning process.

Antoine Kinch, also known by the stage name DJ COMPLEX, is a radio personality, and mobile DJ that has been rocking dance floors for over two decades now. The New York Native has done weddings, birthdays, corporate events, birthdays, Quincinearas, and traveled around the US and Internationally performing for all kinds of crowds.Complex holds a BA in Communications & Computer Science from Boston College. There from 1996-1998 he had his own late night show at WZBC, the college radio station. In 1999 after graduating, Complex moved to the San Francisco Bay Area. There he partnered with two friends and they created Jouvay Ventures LLC, a Caribbean entertainment company. He would work with other deejays in the area and go on to spin in Los Angeles, Las Vegas, Cancun, Jamaica, Miami, Toronto & Barbados for different music festivals and in Mexico for CancunJumpoff.com. He has also played in Giza, & Cairo, Egypt on the Nile river and in Dubrovnik, Croatia during YachtWeek for Upintheairlife.com travel company.He has worked with & opened up for Kanye West, Busta Rhymes, A Tribe Called Quest, The Fugees, De La Soul, Talib Kweli, Gangstarr, Danity Kane, Trey Songz, Alison Hinds & Square One, Spragga Benz, Elephant Man, Rupee, Sean Paul, Capleton, Sizzla, Baby Cham and many more. Visit Complexthedj.com for more information.

Senior macOS Engineer - End User Computing. Responsible for the product management and engineering of Apple laptops and desktops and their operating system, network services, automation, and applications. Managed a global team providing strategy, engineering, development, deployment, and customer satisfaction. Regional representative for End User services, providing visibility and accountability for the products to executives.• Directed staff to deliver hundreds of enhancements (upgrades, updates, App deployments) per year with no critical or significant outages• Managed Dev, UAT (Test), and Production environments (Linux Servers, mySQL databases, DMZ, firewall rules, APNS, DEP)• Transformed the Apple endpoint device platform, resulting in a 30% increase in compliance, avoidance of millions in regulatory fines, and cost reduction• Created demand plans and roadmaps based on industry trends• Wrote knowledge base articles and How-To's for our Confluence and ServiceNow repositories• Managed vendor relationships and drove competition, reducing costs• Mentored engineers on improving their technical knowledge and working relationships.• Global deployment of JAMF MDM management (On-Prem/Cloud) for desktops and laptops. • Managed global logistics with procurement of devices using Apple Business Manager, DEP• Agile/Scrum product management methodology (Daily Scrum meetings, Weekly Sprint planning). • Microsoft Azure MFA authentication. • Microsoft Intune Compliance• Growth from 300 users to over 2000. (Tools: Jamf, Microsoft Intune, Munki, Composer, Autopkg, Packages, Nudge, Splashbuddy, CodeRunner, Xcode)

Managed implementation of Genesys Cloud Contact Center Infrastructure and migration from premise based Cisco solutionLiaison with SaaS infrastructure vendor (Genesys), Enterprise Architecture, Information Security and Software Development teams for Genesys/Red Hat integrationProvide Genesys Subject Matter Expertise to Voice Engineers and provide technical guidance to internal stakeholdersLed development efforts for a call routing business rules management database integrated with Genesys cloud infrastructure that provides real-time call routing informationLed requirements discovery meetings, document business requirements, review technical design specifications and work with vendor and business units on implementation, testing and deployment to productionDeveloped and executed System Integration Test Plans, Supervised User Acceptance Testing and performed issue management and resolutionDeveloped global disaster recovery test plans and led testing effortsDeveloped implementation plans and led cutover and post-implementation support activitiesManaged the migration of 350 global contact center agents in ten countries across the Americas, Europe and Asia Pacific regionsManaged the mapping and migration of 300 domestic and international phone numbers from Red Hat voice infrastructure to Genesys cloudDefined call flows and coordinated the recording and deployment of IVR menus on Genesys Voice Platform in eleven (11) languagesPerformed system administration activities including account provisioning, skill changes, business rules and call routing updatesManaged project schedule, mitigate issues and risks and ensure timely completion of internal and external deliverables and activitiesPerformed technical training sessions on Genesys cloud offering (Agent Desktop, Admin Interface and Reporting)

Global deployment of JAMF management for desktops and laptops for FMR.Co (Fidelity Management & Research Company).

JAMF setup/management for forensic investigators. Traveled around the US (nationwide) training inspectors with presentations on iOS/iPhone transition from Blackberry.

Setup Casper/JAMF management for currency artists Mac Pros. Deploy of new $100 bill in April 2010.

School District of Philadelphia. Largest Apple Education installation (at the time).

When I moved to California it became clear that there was a need for Caribbean themed events to serve the community there. So, my partners and I created Jouvay (dot com). Here are some highlights:- worked with the Barbados & Trinidad Boards of Tourism to bring Caribbean music artists Square One with Alison Hinds to perform in Oakland.- partnered with San Francisco Carnival group to have a sound truck with artist Dawg E Slaughter.- Performed in concert with Trinidad legends: Calypso Rose, Krazy, Mighty Sparrow.- collaborated with other Bay Area Promoters to open for artists Elephant Man, Spragga Benz, Machel Montano, Lady Saw, Born Jamericans, etc.- Resident DJ at several Bay Area clubs (Island Paradise, Club Dread, Reggae Gold)- Worked with Radio DJ’s Chuy Gomez & Mindmotion- DJ’s the Stanford CSA (Caribbean Students Association) parties from 2002-2007