Antoine Silver Email & Phone Number

La Verne, Ca, Us

 Answers calls from various team leads to ensure all orders are updated. Communicates with Logistics to schedule pickups and drop offs  Inventories the intake system ensuring all product quantities correct. Coordinates with Dispatching for tracking of Delivery Drivers. Assists in unloaded orders from trailers using sit down forklift, when needed. Creates orders, shipping and shipping labels using QuickBooks.

 Provided excellent service to members and patients. Maintained Front Office Manual, updated all forms, manuals and charts as necessary  Converted walk-in status to memberships meeting $10K monthly sales goals. Answered calls/Emails regarding customer appointments or cancellations. Engaged inactive members to convert them active offering them additional membership options, packages and promotions. Recognized and supported team goals and creating and maintaining positive relationships with team members. Managed the daily operations of the store, including opening and closing. Escalated member concerns and follow manager’s policies, procedures and direction. Coordinated with the Executive Assistant overall activities for the front office, including training, scheduling and supervision of front desk volunteers and staff coverage

 Answered high volume calls/Emails/Fax regarding customer account problems or orders. Applied discounts codes, checked order status and other account handling details for customers using a multi-call system. Assisted in escalated procedures such as name changes and address changes. Created Returned Merchandise Authorization (RMAs)s for refunds, defects, replacements. Aided customers with pricing, product, and order inquiries. Maintained a perspective program/project pipeline suggestion, while being an Admin assistant on several In-flight projects.  Implemented a homemade tracking system for all policies and procedure updates. Provided technical support and troubleshooting steps for customers in need. SBT interface proficient.

Michigan

 Answered calls/Emails/Fax regarding customer account problems or orders. Managed calendar for Supply Chain director and supported the admin needs of the office. Diagnosed, troubleshot, and resolved network and system problems and oversaw the daily performance of computer systems. Configured and tested computer hardware and operating. Replaced defective components when necessary. Configured and maintain various applications. Maintained records of daily data communication transactions, problem and remedial actions taken, or installation activities.

Michigan

 Scheduled all local deliveries using for customers working with Logistics Scheduled all common carrier freight with trucking companies Used software to compare quotes from common carrier freight companies for best rates Updated customers about the status of their orders. Loaded/unloaded orders from trailers using sit down forklift, to stock and move around the warehouse. Used Hydraulic press punch when line was slow to punchfabrics and metals. Created shippers’ requests using QuickBooks Pro. Created Bill of ladings (B.O.L's) for all vendors

Michigan

 Managed the daily operations of the store, including opening and closing. Assisted clients with their issues concerning mobile devices sold in the store. Managed the Accounts Payable weekly. Answered high volume calls/Emails regarding customer account problems or orders. Diagnosed, troubleshot, and resolved system problems.

Michigan

 Applied paint to material and inspects mil thickness with wet film gauge. Inspected paint and material for defect. Changed filters and floor paper when necessary. Loaded/unloaded orders from trailers using sit down forklift  Labeled the correct part and input information into database.

Bachelor'S Degree, Business Administration And Management, General

Certified Associate In Project Management, Project Management