Antoine Schong Email & Phone Number

Delta, BC, CA

Toronto, Ontario, CA

As Business Analyst for Customer Success, my focus is on enhancing customer satisfaction and retention, using metrics and tools to enhance onboarding processes and ensure customers achieve ROI quickly.Highlights include:- Overseeing the shift from manual client onboarding and lifecycle management to automated processes to scale operations and accommodate a.

Berlin, DE

- Acted as the First Customer Success Manager for the French International Market, successfully adapting strategies from headquarters to align with a new market landscape and delivering tailored solutions to the unique segment.- Balanced a growing customer base within a startup undergoing hyper-growth phase, aiding in recruitment efforts to scale the team.

Munich, Bavaria, DE

- Collaborated closely with Key Account Management to ensure high-quality service delivery and satisfaction to international clients S&P500 / CAC40, aligning with KPIs such as customer satisfaction score (CSAT) and Net Promoter Score (NPS).- Maintained and strengthened existing customer relationships as the primary point of contact, by identifying and.

- Grew the business book through targeted sales strategies and lead generation, providing in-depth product expertise to companies that export consumer hard goods, soft goods, electronics, textiles and other products and materials.- Built trusting business relationships with clients, growing a profitable and sustainable portfolio.- Organized client.

Bellevue, WA, US

- Gathered client business requirements and design a solution that met the needs of the client and fell within the boundaries of core Concur functionality.- Coordinated and scheduled activities between various Concur departments to meet the project milestones and timeline.- Understood functional and business requirements from client and translated into a.

Igualada, Barcelona, ES

- Communicated with potential customers to better understand their needs and provided additional information about our services.- Collaborated with the overseas R&D department to help create a product solution tailored to the needs of the customer.- Analyzed website performances through A/B Testing to ensure the product being delivered to our clients would.

Shanghai, Shanghai, CN

- Evaluated the demands and expectations of clients and transformed them into understandable commands that can be created by the developers.- Worked with the R&D and developer’s department to find a solution to adapt the software to the customer needs. - Supervised the project and developers and consulted on areas where the customer required special.

Luxembourg, LU

The CareVoice is a leading health insurtech company in Asia that offers a turnkey solution that can help insurers immediately launch their digital engagement capabilities, or serve as an infrastructure solution to sustain their own customer engagement mechanism.During my Business Development Internship, I was involved in researching prospective consumers.

Master’S Degree, International Business

Bachelor Marketing, Marketing/Marketing Management, General