Antoinette H. Email & Phone Number

Charlotte, NC, US

Audits are conducted regularly on a monthly basis. Internal program audits are initiated and carried out efficiently and promptly. Each representative is audited at least five (5) times per month for cases and/or calls. Any deficiencies or findings are documented in the CareMetx quality tool(s) and reported to operations. Trends are identified and program.

Audits are conducted regularly on a monthly basis. Internal program audits are initiated and carried out efficiently and promptly. Each representative is audited at least five (5) times per month for cases and/or calls. Any deficiencies or findings are documented in the CareMetx quality tool(s) and reported to operations. Trends are identified and program.

North Carolina, United States

As a team of 8 Subject Matter Experts (SMEs) and Team Leads, we work collectively and independently to provide assistance to over 100 employees on a daily basis. We collaborate with company Directors and Supervisors to identify the training and development needs of new hires. Additionally, we create and implement productivity tracking tools and manually.

North Carolina, United States

Drug Program: LEQVIO / Novartis Pharmaceuticals:Assisting managers with team reporting, team support, special projects, scheduling, meetings, or escalations as per their guidance or request.Providing onboarding transitional training for new employees.Assigning daily tasks to access specialists to enhance program efficiency.Organizing and indexing daily.

North Carolina, United States

Drug Program: LEQVIO / Novartis Pharmaceuticals:Orchestrated access to treatments, ensures appropriate follow-up, and facilitates entry to suitable support services.Gathered, assessed, and served as a patient advocate for all patient data, within the limits set by the program's Standard Operating Procedures (SOPs).Assessed patient eligibility and carried.

Northborough, Massachusetts, United States

Drug Program: Makena / Amag Pharmaceuticals:Verified patient eligibility for Bridge (emergency) Medication requests.Generated a follow-up task to AllCare Pharmacy and sent a fax for medication fill and distribution.Processed requests for product replacements. After creating a product request case and submitting an Adverse Drug Event (ADE) for review, any.

Northborough, Massachusetts, United States

Drug Program: Makena / Amag Pharmaceuticals:Accountable for managing incoming and outgoing calls with Healthcare Professionals and Patients regarding pharmacy and coverage related services.Contacted insurance companies to conduct benefit investigations and determine coverage eligibility.Executed prior authorization decisions for physician follow-up.Aided.

Charlotte, North Carolina, United States & Fort Mill, South Carolina

Drug Programs: ViiV Connect, GSK HIV Program - GSK Biopharma & Eylea - Regeneron Pharmaceuticals:Enhanced accessibility to suitable support services, encompassing guidance on reimbursement, access to a nursing hotline, assistance with prior authorization, and follow-up, as well as the efficient ordering and distribution of medications.Orchestrated the.

Pittsburgh, Pennsylvania, United States

Drug Programs: Zytiga-Johnson and Johnson Specialty (Janssen Biotech), Eylea-Regeneron Pharmaceuticals & Prolia-Amgen BiotechnologiesShowed proficiency in training, mentoring, and delivering constructive feedback to colleagues.Conducted prompt investigation and evaluation of insurance eligibility and coverage, including individualized patient.