Antoine Weidmann Email & Phone Number

Riga, Latvia

Paris, Île-De-France, France

Delivery Experience Program Manager, France & Belgium - Customer Experience Insights Team (CXI)

Région De Paris, France

Customer Experience Team member at Transavia France (Air France–KLM Group).Inflight product:• Elaboration and optimisation of the product range: catering & duty-free• Sales analysis, performance monitoring and creation of commercial offers• Onboard magazine and menu content management• Improvement and developments follow-up of the inboard retail management tool• Project management: IFE, cabin equipment, plastic free actions and onboard waste recyclingWebCare:• Development and implementation of new services and channels• Social Media monitoring and quality control• Improvement of activity forecasts and reportsCommercial partnerships:• Monitoring and development of the commercial partnerships performances (insurance, car rental, hotels etc.)

Région De Paris, France

Permanent position within Customer Experience department at Transavia France (Air France–KLM Group).In-flight product management:• Elaboration of the product range: Catering & Duty-Free• Creation of commercial offers and animations• Monitoring of sales materials production• Sales analysis and tracking of performance indicators• Collaboration with the Cabin Crew Management on communications, cabin items and on-board announcementsManagement of WebCare (French, Portuguese & Spanish languages):• Development, follow-up and implementation of new services and procedures • Daily monitoring of the activity, quality control and support to customer service advisors• Participation in budget preparation and improvement of activity reports• Website optimization especially on self-service pages• Participation in the implementation of the CRM tool Innovation and partnership development:• Establishment of commercial partnerships with innovative players to improve business performance and customer satisfaction

Région De Paris, France

Eight months fixed term contract within Customer Experience department at Transavia France (Air France–KLM Group).Management of WebCare activities for French, Portuguese & Spanish markets.Co-management of the in-flight product activity: sales on-board, services and entertainment.

Paris Area, France

24 months apprenticeship contract at Transavia France Commercial Department (Air France-KLM Group) during my academic studies at ESSEC Business School. Management of Booking & WebCare activities for French, Portuguese & Spanish markets:• Development and implementation of new procedures and services• Reporting and monitoring• Communication of commercial procedures, briefings and feedbacks to Customer Service agents• Service quality evaluation on different platforms: Facebook, Twitter, Instagram, WhatsApp & E-mail.• Participation to commercial strategy: Action Plan & monthly dashboard

Paris-Singapore

ESSEC Global BBA2012-2013: ESSEC Cergy-Pontoise (Paris), France2014 Jan-June: ESSEC Asia-Pacific, Singapore2015 Sept-Dec: Aalto School of Business, Finland2015-2016: 24 months apprenticeship at Transavia France (AirFrance/KLM group)Passed courses:BBA1 : Bases et Marketing OpérationnelMicro/MacroéconomieGéopolitiquePréparation/Utilisation info comptableAllemand/Anglais des affairesEspagnolEntrepreneuriatJeu KalysteeInformatique (Office + Access)Mathématiques financières + Stats appliquées au marketingLes fondamentaux du droit + Droit institutionnel et UEBBA 2 :Singapore Campus:Asian ProjectsGeopolitics in AsiaAsian EconomiesCorporate Finance IIMandarin BeginnerProject ManagementCultural IntelligenceInternational MarketingOperations ManagementCergy (Paris) Campus:Etudes MarketingCoûts et Gestion BudgétaireDroit des AffairesFinance IPolitique de concurrenceAllemand 2LJeu ArianeContemporary BritainEspagnolBBA 3 : Décisions et enjeux géopolitiquesEntreprises & Médias e-BusinessDeutsche : Hier und jetztThe Pedagogy of CommunicatingEspagnol Organizational BehaviorMéthodes de RechercheMarketing ClientsManagement des forces de venteManagement des achatsJeu ArianeBBA 4:Management of technologyBusiness-to-Business Marketing Introduction to Management (Book exam)Distribution and Logistics New Product development

Helsinki, Finland

Exchange semester at Aalto School of Business - Helsinki, as part of my studies at ESSEC Business School. (Erasmus program)Passed courses: Management of technologyBusiness-to-Business Marketing Introduction to Management (Book exam)Distribution and Logistics New Product development---------------------------------------------------------Semestre d'échange à Aalto School of Business - Helsinki, dans le cadre de mon cursus à l'ESSEC. (Programme Erasmus)Cours validés : Management of technologyBusiness-to-Business Marketing Introduction to Management (Book exam)Distribution and Logistics New Product development

Région De Strasbourg , France

First year work experience : Salesman (fitness area), Decathlon Vendenheim, France.----------------------------------------------------------Stage opérationnel de fin de première année : Vendeur au rayon "Forme" à Decathlon Vendenheim, Strasbourg.

Global Bba

Bachelor of Business Administration (BBA)

Baccalauréat Scientifique, Spécialité Svt