Antoinnette Erasmus

Antoinnette Erasmus Email and Phone Number

Relationship Manager - Card Acquiring and Relationship Banking Channel Nedbank @ Nedbank
North West, South Africa
Antoinnette Erasmus's Location
North-West, South Africa, South Africa
Antoinnette Erasmus's Contact Details

Antoinnette Erasmus work email

Antoinnette Erasmus personal email

n/a
About Antoinnette Erasmus

Managing merchant client relationships with regards to card payments through all aspects of the client life cycle including onboarding, technical support and continuous client service.Supporting clients with account analysis including tracing of funds, transactions reconciliations, fee calculations, manual banking of payment systems and other ad hoc queries.Responsible for education and training to businesses on how to transact in a safe environment that is aligned to international payment frameworks (e.g. MasterCard and Visa).Support the identification, investigation and settlement process for transactions flagged as potentially fraudulent. Support the payments chargeback dispute resolution process by supporting internal departments to resolve card and payment disputes.Ensuring new clients fully understand the products and services available and the applicable service delivery processes and timeframes.Retaining clients by building trust and customer relationships through effective communication and high-quality support.Strategically marketing products to clients based on understanding clients’ needs and negotiating rates and packages tailored to individual clients.Conducting market research by identifying customer trends and insights and liaising with other departments to understand new products and services for potential cross-selling opportunities.Collating performance information and reporting to senior management.Digital Specialist: Onboarding retail, business and corporate clients onto all digital platforms(Mobile app, online banking, cell phone banking, Mobi-money).Performing authentication and validations of profiles using biometrics enrolment. Providing VASand product offerings to create a pleasant customer engagement experience

Antoinnette Erasmus's Current Company Details
Nedbank

Nedbank

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Relationship Manager - Card Acquiring and Relationship Banking Channel Nedbank
North West, South Africa
Website:
nedbank.co.za
Employees:
20722
Antoinnette Erasmus Work Experience Details
  • Nedbank
    Relationship Manager - Card Acquiring And Relationship Banking Channel Nedbank
    Nedbank
    North West, South Africa
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  • Nedbank
    Relationship Manager - Card Acquiring / Relationship Banking Channel Nedbank
    Nedbank Jan 2018 - Present
    Klerksdorp
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  • G4S
    Account Executive
    G4S Mar 2017 - Dec 2017
    Klerksdorp, Welkom And Bethlehem - South Africa
    Conclude new and additional business salesManage a structure and effective client retention strategyCompetent administration and product knowledgeHealth and safety
    View
  • Momentum
    Front Office Administrator
    Momentum May 2016 - Mar 2017
    Klerksdorp
    Handling and processing of all new insurance applications (Life,Wealth, Health and Investment applications)Dealing with brokers on a daily basis handling their enquirers regarding new and exciting business.Liaising with head-office and the product house regarding new applications and exciting business.Following up with doctors and laboratories regarding blood tests, medical request and arrange appointments for clients.Daily administration off all new business processes and requirementsDraw up new quotes for brokersSubmit new and alteration business applications that are 100% completed and ensure turnaround times are met.Phoning brokers to provide feedback on applications on a regular basis.Assist walk in clients with their queries
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  • Tidy Files Document Management
    Sales Consultant
    Tidy Files Document Management Nov 2014 - Feb 2016
    Klerksdorp
    Provide filing solutionsFree Site SurveysElectronic FilingConversion TeamsArchiving SolutionsCabinets and Bulk StorageOff-site StoragePart of a Dynamic Group Sales Team. We get involved in document management - We work hand in hand with Project Managers doing space planning and assessment of filing space needed for moving large companies, and assist in converting filing before moving to new premises to save optimum space. We manufacture files and special printed files for HR, as well as Medical files etc. We manufacture SABS approved Cabinets. Tidy Files also provide Bulk filers - offsite storage, archiving and Electronic filing for corporate companies.
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  • Nedbank
    Sales Manager - Card Acquiring
    Nedbank Sep 2010 - May 2014
    Sandton - Johannesburg
    Card Acquiring. Daily DutiesProactively introduce new, profitable business to achieve sales targets .Cross sell and identify new business opportunities via the following via the following channels: Travel management companies, existing Nedbank clients, non Nedbank client.Pipeline management - ensure pipeline us continually with a broad range of clients to facilitate 4 new calls daily.Drive sales target list aggressively.
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  • Nedbank
    Nedbank Sales Manager
    Nedbank Jul 2009 - Sep 2010
    Personal loans Daily DutiesTo achieve business target through acquiring new merchants and maintaining and supporting existing merchants to grow their businesses thereby contributing to the profitability of Nedbank personal loans. Provides and maintains exceptional customer service. Builds relationships and networks with entities which will enable the incumbent to generate business/deal and full fill work accountabilities more successfully. Build and maintain relationships with merchants. Identify and/or resolve merchant queries or complaints. Merchant and staff kept up to date with all compliance and legislative changes. Provide training on the submission of applications ensuring problem free submission of credit applications. Grow trade area trough prospecting evaluating potential and targeting new business for accreditation. Present NBPL product/concept to prospective businesses. Create a business plan for each merchant to effectively position credit within their Businesses. Advise on and assist with implementation of promotions and marketing activity. Engage with merchant on business sales history and performance stats in order to stretch targets. Motivate merchant and staff through initiatives such as greenbacks. Ensure merchants are merchandised correctly at every possible point of contact.
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  • Nedbank
    Intermediary Sales Consultant - Nedbank
    Nedbank Apr 2009 - Jul 2009
    Johannesburg
    Daily DutiesReaching intermediary micro-market targets for home loans, vehicle finance, fixed deposit, current account, investment productsCalling on intermediaries in the specific panel to identify sales opportunities in the intermediary's client base Following-up on sales opportunities by training or contacting the customer, interviewing the customer, completing all the relevant applications forms and supporting documentation and ensuring that the transaction is finalizedAssisting with the follow-up of intermediary panel lead campaigns by contacting customers and selling Nedbank products to those customers.Adherence to Code of Behavior without exceptionsAssist with Intermediary fulfillmentMaintain sales operational standardsTo perform and comply with CSA requirementsAdherence to SLAs, mandates and what is A Sale ProcedureInternal auditActs as a trusted adviser and drives the creation of business value through the alignment of the offering to business requirementsPromotes and sells products / solutions and related servicesDrives the development and implementation of solutions to ensure client satisfaction and profitabilityBuilds relationships and networks with entities which will enable the incumbent to generate business/deal and fulfill work accountabilities more successfully
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  • Paforma Property Finance
    Marketing Consultant - Paforma
    Paforma Property Finance Mar 2007 - Apr 2009
    Durban, Johannesburg, Pretoria
    Daily Duties: Visit new and existing Registered Estate Agents and arrange bridging finance for them, on agent's commission.Visit new and existing Conveyance Attorneys and arrange Bridging finance for Sellers and clients that apply for further bonds.Visit new and existing conveyance attorneys to arrange clients transfer duty, rates and taxes and bond cancellation costs through Paforma. Visit sellers and complete bridging sale agreements.Visit new and existing bond Originators and arrange Bridging finance for sellers and clients that applied for further bonds.Do office duties, follow ups on deals.Do ITC checks and deed searches on Windeed.
  • First National Bank
    Sales Consultant
    First National Bank Feb 2009 - Mar 2009
    Empangeni
    Retention on dormant account. Phoned clients to activate dormant account.
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  • First National Bank
    External Sales Consultant
    First National Bank Jan 2005 - Oct 2006
    Empangeni
    Daily Duties: Correctly identify customer's product - related needs. Present appropriate solution and/or product to customer. Successfully close sales/deals. Identify cross-selling opportunities. Obtain referrals and actively follow-ups. Administer opening of the following accounts after closing the sale. Cheque accounts and all other related products. Attend to mandate requests. Issue/cancel access mechanisms to operate an account. Change customer's details on an account.
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  • First National Bank
    Teller
    First National Bank Sep 1988 - Jul 2004
    Warrenton/Empangeni
    Warrenton Daily Duties:Accept, process and sort deposits, ensuring deposits are processed accurately. Cash is correct and cheques checked for correctness. Process cheques deposited greater than R5 million. Pass entries to unlearned effects. Clear ATM depository. Handle request to transfer funds telegraphically - pay on application and Identification. Issue bank cheque. Process cheques and transactions slips, ensuring withdrawals are debited To correct account and amount paid out to customer correct. Withdrawal from call account. Ensure clients are correctly identified. Perform inter- teller transactions. Balance cash in till. Log treasury in and out on the system and treasury book.
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  • First National Bank
    Customer Service Representative
    First National Bank Jan 1997 - May 2004
    Empangeni Daily Duties: Attend to mandate requests. Attend to customer's request where FNB Life plan is not received/ Lost. Open an account. Change customer details on an account. Attend to closure of accounts. Combine profiles on the system. Attend to foreign exchange requests. Hand out bank statements. Attend to guarantees. Handle customer complaints. Increase/decrease overdraft requests. Issue/replace bank cheque. Handle requests to unpay a debit order that went through an account. Process a dormant account claim. Link an account for electronic payment. Register value add products. Verify, update and obtain required documentation on existing business/ Consumer/existing housing finance customers as per KYC requirements. Handling home loan queries.
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Antoinnette Erasmus Skills

Banking Sales Investments Relationship Management Business Analysis Business Development Strategic Planning Sales Management Business Planning Real Estate Risk Management New Business Development Marketing Credit Training Customer Service Contract Negotiation Business Strategy Management Retail Banking

Antoinnette Erasmus Education Details

  • Matric: Warrenton High School
    Matric: Warrenton High School
  • Warrenton
    Warrenton

Frequently Asked Questions about Antoinnette Erasmus

What company does Antoinnette Erasmus work for?

Antoinnette Erasmus works for Nedbank

What is Antoinnette Erasmus's role at the current company?

Antoinnette Erasmus's current role is Relationship Manager - Card Acquiring and Relationship Banking Channel Nedbank.

What is Antoinnette Erasmus's email address?

Antoinnette Erasmus's email address is a.****@****e.co.za

What schools did Antoinnette Erasmus attend?

Antoinnette Erasmus attended Matric: Warrenton High School, Warrenton.

What are some of Antoinnette Erasmus's interests?

Antoinnette Erasmus has interest in Human Rights, Animal Welfare, Children, Health.

What skills is Antoinnette Erasmus known for?

Antoinnette Erasmus has skills like Banking, Sales, Investments, Relationship Management, Business Analysis, Business Development, Strategic Planning, Sales Management, Business Planning, Real Estate, Risk Management, New Business Development.

Who are Antoinnette Erasmus's colleagues?

Antoinnette Erasmus's colleagues are Benite Van Der Walt, Phakamani Themba, Kimberly Pillay, Nkofo (Lesotho), M. Clarke, Olwethu Qhinga, Shereece Perumal.

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