Anton Coetzee Email & Phone Number

Bloemfontein

Business development constantly seeking new opportunities, Consulting for Solar Grid Tie Connection, Feasibility Studies for Eskom Gird Ties connections, Sales & Marketing, Customer acquisition and retention.Managing Customer’s, Eskom electricity applications & Small-Scale Embedded Generation grid tie application:35 in Free State, 15 in Northern Cape, 2 in North West, 2 in Eastern Cape, 1 in GautengCustomer service, Customer complaints management, Relationship building & management, Source and supply of products and service for clients, Risk identification & management.

Bloemfontein, Free State, South Africa

Led and managed a team of 12 employees responsible for the Acquire Customer and Network Asset Creation (ACNAC) value chain, project managing customer applications for the Free State Operating unit. Worked and maintained regular contact with Agricultural, Urban (Industrial, SME's, Households) customers providing exceptional customer service.Established, maintained, and led stake holder groups to improve service delivery to customers.Increased the quality of service delivery utilizing standardized management tools and monitoring reporting programs, achieving a quotation rate of 99% and a connection rate of 86%.Designed and implement communication strategies to customers achieving 91% customer satisfaction. Successfully led prepaid conversions resulting in 336 conversions.

Brits, North West

Led and managed a team of 5 supervisors and 35 employees situated in 5 offices in the Free State and North West Operating Units. Drove and managed Acquire Customer and Network Asset Creation (ACNAC) Value chain for customer applications. Collaborated and coordinated with cross functional departments to achieve KPI’s for customer quotations and connections.Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support, and awareness. Addressing customer and stakeholder forums sharing Eskom related information to build and maintain customer relationships.Resolved conflicts and negotiated agreements between parties reaching win-win solutions to disagreements and clarify misunderstandings.

Welkom And Bloemfontein Area, South Africa

Provided customer service to Eskom customers. Attending to general enquires, account queries, pricing, policies, planned and unplanned electricity outages, electricity application processes and progress of applications.Conducted customer site visits to investigate customer application, discuss options of executing applications and advice the customer on the applicable tariff option.Investigations of claims against Eskom, resolve conflict between Eskom and customers. Attending and addressing stakeholder forum e.g. Farmers unions and business forums for relationship building and maintenance. Achieved a 95% investigation rate completion rate within 7 days, for customer applications in the Welkom and Bloemfontein areas. Contributed to the Free State region in South Africa, achieving the highest percentage of completed application in the quotation and connection phaseAppointed Fire coordinator for Welkom, Alma site. Lead 5 team members. Appointed Safety representative for Customer Service Welkom. Achieved and maintained a safety score of 95%. Conducted monthly safety inspection. Leading monthly safety meetings, record keeping, reporting, and resolving safety hazard.

Hennenman, Lime Acres, Harrismith, South Africa

Managed account enquiries, opening and closing of accounts, balancing savings account books, opening and maintaining investments, mandates and distributing daily reports to departments.Cashier (Hennenman-, Lime Acres-, Harrismith- and Qwa Qwa Branches). Daily receiving deposits, make pay outs to customers and daily balancing. Supervising 4 staff member in Harrismith branch.Accountable for cash in the branch ensuring enough levels of cash is maintained and cash surpluses are cleared. Ensure daily balancing of branch's cash.Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.

Postgraduate Diploma, Business Management (Nqf 8)

Honors qualification in business administration

Certificate, Supervisory Development Program

Baccalaureus In Managment Leadership, Management Leadership, Degree

Management Development Program, Management

Grade 12, Afrikaan, English, Maths, Accounting, Economics, Business Economics

Activities and Societies: Rugby, athletics and golf