Project Manager / Quality Assurance, Risks, And Analytics Team Leader
- Created a new IT Support Service in Bank - Internet Acquiring IT Support Team. Managed this Service (16+ employees) spread between different locations.
- Managed Analytics Team (4 employees). Building and implementing company-wide reports.
- Managed Contact Center Quality Control Team (12+ employees) spread between different locations. Developed instructions and standards for supporting all the Bank's clients for the Acquiring IT Support Department of more.
- Managed RISK-coordinators Team (10+ employees) spread between different locations. Developed and implemented a methodology for responding to potential risks to conduct an operational analysis of cases and prevent an.
- Organized the implementation of a project to create a unified Quality Service Platform. Supervised this project at all levels. The implementation of this platform allowed us to conduct data analytics most efficiently.
- Participated and played a key role in a project to create a single tool for an engineer to replace several systems. Developed terms of reference and business requirements. Coordinated development and implementation.