In my role, I work between the Business and Technology provider, focusing on developing business requirements, project proposal documentation, solution roadmap, reporting/dashboard & KPI metrics, and presentations for Amazon Environmental IT services.I am responsible for developing the workflows and processes for the new system implementation, ensuring that the correct solutions path is validated within the complexity of the wider safety teams.

Working with Senior Leaders to design new operating models, processes & workflows. Enhancing & combining operations with technology in Social housing (non-profit), Local Authority & Environmental businesses.Delivering end-to-end Full implementation Digital Transformation for clients: Housing, CRM, Workforce Scheduling, Asset Management, and Repairs Works order Systems.Designing policies, and support structures, managing both internal & external stakeholders & 3rd party vendors.Acting as SME and project lead designing and delivering new processes and IT systems

Digital Transformation & Implementation. Leading projects, and designing workflows.Data and requirements gathering leading to system and processes design and delivery.Mapping out new Target Operating Models to get the best out of People, Process & Technology

Implementation & Digital Transformation for a Local Authority in Housing (Rental) & Repairs Systems. Working with Heads of departments and senior stakeholders to create a Target Operating model and new ways of working. Design and implementation of a housing repairs system

As Employee 1 of a start-up, I played a pivotal role in developing and growing the business into the Housing & Asset Management industry. As a lead consultant, I lead the development, presentation, and implementation of innovative solutions for Local Authorities and Housing Associations.I successfully delivered two complete end-to-end Digital Transformations, leading project teams in all aspects of the process. This included designing and refining processes, procuring and configuring software, and implementing improvements to management information and business intelligence. These efforts led to significant improvements in key performance indicators, enhancing the overall success of the projects.

Providing Oversight and management for the Enterprise Business applications & systems for the UK's Largest Housing provider. Create a new team during a transitional phase of the business. Including policy & process design, new Target Operating Model, Implementation, deployment, support & training. I work with both internal & external senior stakeholders, business process owners as well as 3rd party suppliers to provide streamlined efficient IT services.Systems:Asset ManagementHousing Management (Rental)Repairs ManagementComplianceDynamic Scheduling

Combining my strong technical skills, business knowledge and my customer focussed approach i worked in a combined role as Desktop Support Analyst and IT Systems Trainer. I became proficient at rapidly learning new software & applications, testing and then developing that knowledge into something that could be trained out to end-users.Training overview - Contributing to the overall successful training delivery for a number of high profile projects. Identifying training needs, working with business process owners to develop & deliver training material. Designing the training plans and then delivering training sessions to the end users, using various techniques (1:1, classroom and e-learning). Comfortable training in all areas. Including hardware, software packages & mobile devices.Desktop Analyst Overview - Providing Onsite support of 1500+ users across 40 sites. Support varied from Hardware break-fix to application support to mobile device support.➢ CRM Support➢ Housing and Repairs application support➢ Project delivery➢ MS Office Support➢ Windows, Citrix, OSX systems➢ iOS & Android Mobile platforms (MDM)➢ Polycom VC➢ Office fit-out➢ Skype4Business➢ 3rd Party supplier liaison and management➢ Customer relationship management

Providing 1st and 2nd line support for 1450 users, working to tight SLAs. Supporting Windows, Citrix and OS platforms.➢ Active Roles➢ AD➢ Log Me In➢ Remote assistance tools➢ MS Office➢ Housing systems➢ CRM➢ CMC➢ Hornibll and Richmond call logging systems➢ Hardware Break/Fix➢ Blackerry/BES and mobile devices

Providing support for over 12,000 ATM’s across 4 of the main UK banksProvide first-level support for financial software and hardware applicationsTroubleshooting all facets of information systems e.g. ATMs, Kiosks, Quick deposit points, Quick pay points, and all related software Remotely Testing systems using back office software, e.g. OCM, TSO and SMC  Liaising with 3rd party vendors/suppliers to ensure all SLA’s are metThis position included technical as well as logical fixes. All activates were logged using Oracle/CRM call logging database through a Citrix Client. This position is very Service Level agreement orientated due to the financial nature, and therefore high pressured.

Initially providing Technical support for all ‘NTL’ dial –up customers (for 8 months of my period) Supporting systems, Windows 95/98/98se/ME/2000/XP/XPpro and Mac’s OS 7-X 10.4 but to a lesser extent. Supporting internet applications, IE, Netscape, Firefox, Outlook and OE and Mac mail Created, deleted and managed Internet accounts either locally (User PC), or remotely using the Sabs systems For the last 4 months of my period at Fujitsu, Providing Technical and Customer service support to Tecso Broadband Customers Proving technical advise on installing ADSL broadband  Systems Used, SABS (internet account creation), Onyx and Harmony databases and call logging systems