• Lead Cloud and Tenant Migrations (Microsoft 365, Azure, Google workspace, GoDaddy)• Deployment and migration of Windows Active Directory, Group policy, DFS, SSTP VNP, RDS• Participated in the process of consulting clients to understand and translate business procedures and requirements into technical specifications• Implementing Azure Virtual Desktops, SSO, SASE, SIEM, EDR• Network infrastructure deployment (Firewalls, Wireless controllers and Access Points, 802.1x)

• Monitoring of customers' IT environments using RMM and other Consoles. Responded quickly and effectively to requests received through Alerts and Ticketing systems• Maintained and supported Microsoft Server technologies including Active Directory components, GPO, DNS, DHCP, File and Print services, Hyper-V, RDS, Networking and Security• Engaged in Microsoft Windows Server, Exchange, and SQL installation, support, and troubleshooting. • Maintain and support Network Firewalls, Routing, UTM features, VPN, Layer 2/3 switches, VLAN configurations, Wi-Fi configurations, Access Points• Configured and maintained Microsoft (Office) 365 Tenant operations, including Email, SharePoint, OneDrive, Teams. Onboarding and offboarding user setup

• Conduct qualification test programs on computer LanAware PCs for ATS camera kits• Provided Helpdesk support to end-users with a positive customer experience• Created reports and documentation related to system configuration, mapping, processes and service records• Network troubleshooting and upgrade. VPN, remote server/desktop and services setup

• Implemented ATP and automated tests suites. Wrote, modified, integrated automations and software automated test procedures• Performed validation and evaluation of OS builds. Set up backups and recoveries.• Wrote technical documentation, train and support for the production department• Effectively collaborated with the manufacturing department for quick implementation of changes in ATP and substitution of hardware modules

• Install, test and configure new workstations, peripheral equipment, and software• Collected and compiled operational and experimental data and assisted in the preparation of estimates, schedules, and reports• Engaged with hardware and software vendors to troubleshoot specific issues• Recorded support activities, progress, actions, and status tasks within Ticketing system. Provided clear and detailed closure comments for customer review. Documented resolution activities for future reference.• Inspected, tested, and evaluated incoming PCs and assemblies to ensure conformance with product specifications and tolerances• Collected, recorded, and summarized ATP results. Performed software deployment • Assisted in building and debugging prototypes according to specifications

• Performed technical maintenance of computer equipment and smart devices• Engaged with hardware and software vendors to troubleshoot specific issues• Installed, configured and supported network and local printers, MFPs, UPS devices, tablets, smartphones and other IT hardware. • Performed Windows Desktops and Servers hardware and software maintenance and support

• Worked with vendors, established ASP for Acer, HP, Asus, Dell, Lenovo brands.• Broadened the department’s spectrum of software and hardware service in order to respond to specific technical queries. Upgraded the company's computer equipment.• Established and adjusted modular replacement in A-brand laptops and tablets.• Introduced maintenance of gyroscope devices (personal transporters), including elimination of operational and manufacturing problems.

• Administrated and improved information system 1C:Enterprise, platform ERP of the company• Upgraded and automated existing reporting processes in ERP and created new reports for monitoring company branches performance • Managed network servers and tools. Troubleshooted issues and outages. Set up accounts and workstations

• Guided the launch of regional branches of the company.• Analyzed the effectiveness of marketing budgets, provided actionable insights and practical recommendations for their implementation.• Developed and maintained trusted and long-term relationships with customers. Ensured the growth of the client base due to successful pre-buying negotiations, assistance and customer support. • Maintained sales volume, followed changing trends, kept supply and demand, and hit sales plans.