- Manage a fleet of 25 trucks, specializing in the transportation of temperature-controlled and dry freight using 53 ft reefer trailers.- Lead and mentor a team of 6 dispatchers, data entry, and customs processing specialists, ensuring efficient logistics operations and regulatory compliance.- Oversee multiple direct accounts, developing strong client relationships and driving revenue growth through effective account management and strategic open market sales.- Spearhead sales initiatives to expand market reach, identify new business opportunities, and negotiate contracts that align with company objectives.- Implement process improvements and technology solutions to enhance operational efficiency, reduce costs, and consistently meet all KPIs and deadlines.

• Ensured corporately assigned monthly wholesale targets for all product groups are attained alongside field sales and logistic teams. Reported weekly on customers' scorecard results and internal issues/wins• Monitored orders daily with proactive problems solving, including EDI issues.Supervised cross-functional departments (demand/supply/warehouses/sales/non-compliance/IT) to ensure targets are met• Administrated customer's portal. Provided and maintained access to all engaged employees• Organized and led training on new and current system resources available.

• Generated daily and weekly reports to provide full insights on open orders status with a high-level and detailed overview.• Fully engaged in supply chain relations being in contact with top customer's supply chain teams.• Resolved operational problems on various levels, including EDI issues, warehouse-related transmission errors, internal system limitations, data accuracy, etc.

• Provide top tier customer service to ensure customer satisfaction.• Manage orders in a timely and accurate manner adhering to customer dates (e.g. RAD, MABD etc.)• Communicate Service Issues to internal and external stakeholders on a timely basis.• Navigation and research in SAP, EDI, customer's system, 3rd party systems (where required) to effectively manage order execution.• Take personal ownership / accountability for the order management process to deliver top tier service level.• Partner with Supply Chain to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges.• Ensure unfulfilled order issues are resolved daily by communicating with 3PL partners.• Initiate and maintain regular dialogue with key stakeholders (e.g. Credit, Sales, Planning (Supply and Demand), Logistics) to resolve and prevent issues and to enhance mutual understanding of the order to cash process.• Cultivate and maintain positive relationships with customer and internal stakeholders.• Partner with team and other functions to identify ways to improve efficiency of the order to cash process.• Actively participate in the Retail Engagement initiatives, score carding and liaise with internal and external stakeholder to drive customer service level improvements.• Participate in special projects as assigned.

· Negotiating with carriers to obtain preferential freight rate with all premium charges authorized by team leader.· Ensuring shipping guidelines are according to customer requirements and specifications.· Coordination of shipments and providing booking information and instructions to suppliers.· Establishing and maintaining outsource service provider relationships.· Collaboration with team and partner carriers to ensure efficiency, excellent customer service and continued customer relationship development.· Determination of the terms and conditions for each freight lane, establishing a carrier confirmation and verifying each shipment accordingly.· Verification and troubleshoot to any issues in shipping/customs documentation including but not limited to POD, BOL, Carrier Confirmation and Custom Documentations.· Finding a viable solution to any problems and notifying any parties involved.· Ensuring all certifications, insurance, documentation is up to date for all partner carriers.· Coordination, monitoring and posting loads on external freight management websites.· Tracking of all accessorial and detention charges and updating the internal transportation management system.· Participation in tracking and tracing of loads when needed.· Providing carrier support via phone and email after hours when necessary.· Performing additional duties as assigned.

Searching for suppliers, negotiating the price and conditions, communicating with internal department about quality issues, communicating with partners and suppliers, creating annual purchase plans and division’s supply chain analysis. Contact and maintain relationships with existing and prospective clients and suppliers.