Following the COVID-19 epidemic, the company switched to fully remote work and transformed its organizational structure. In 2022, with the beginning of the russian full-scale invasion of Ukraine and the new challenges it brought, I shifted even more towards managing the various departments of the Operations division.Responsibilities:• Strategy management and execution• Business process management: organize, regulate, improve, and structure business processes in the BPMN across the whole Operations division, and Pre-sale• Cost, budget, and purchase management: plan annual master budget; revise cost structure; control and analyze budget vs. spending• Finance and accounting operations management: cooperate with US-based finance and accounting operations (banking accounts, payments, and company IRS reports); perform PnL forecasting• Payroll management• Legal management: identify, define, escalate, and resolve any legal tasks; facilitate communication with multiple legal service vendors; develop, structure, and organize agreements with contractors and clients• HR and Sales department supervisionAchievements:• Directly managed the Operations team of 10-12 people on strategy execution resulting in a decrease of indirect costs by 30% in 2024, EBIT margin increase by 80% (EBIT increase by 4 times) in 2020-23 despite the pandemic and full-scale invasion, an increase of retention rate by 15% and decrease of attrition rate by 20% in 2020-21• Revised and optimized the business processes of the Operations division providing business continuity during remote work due to COVID-19 in 2020-21, and the full-scale invasion in 2022• Planned, organized, controlled, and sustained the process of recruiting independent contractors on new markets (Brazil, Poland, Germany) with the first hired contractors within 2 months after the full-scale invasion in early 2022• Optimized the Payroll business process which reduced the payroll execution time by 40% in 2022

Responsibilities:• Strategy management and execution: decompose strategy; convert high-level strategic goals into strategic tasks; structure, organize, and control the execution of the strategic tasks; facilitate cross-division and cross-department communication; track and report on KPIs; analyze and report on financial indicators• Resource management: plan resource utilization effectively to achieve KPIs; manage resource planning tools; help resolve disputes on resources• Business process management: standardize, approve with stakeholders, and regulate SDLC (Pre-sale, Discovery); organize, regulate, improve, and structure the Time-tracking business process• Sales and client relations supervision: oversee pre-sale projects; meet with key clients; help resolve everyday external conflicts; help resolve financial and legal issues• Communication management: facilitate cross-division and cross-department communication; identify, define, and control execution of cross-division and cross-department tasksAchievements:• Functionally managed a team of 10-15 department leads on strategy execution resulting in the increase of revenue by 40% and EBIT by 65% in 2019• Distributed billable resources resulting in commercial utilization (billability) annual KPI increasing from 60% in 2018 to 75% in 2020• Developed and controlled the execution of the Action Plan for the company's process improvements (based on due diligence performed) that led to the Reassessment from a strategic partner (Pangea.ai, ex-Digital Knights) and as a result, a successful onboarding to the platform

Responsibilities:• Sales team management: screen, interview, and onboard candidates; train and mentor new Client Relationship Managers; hold performance reviews and motivate to achieve progress; develop, control execution, and report on annual and monthly sales plans• Sales process management: approach new sales channels; distribute resources among different channels; approve and send invoices; review and improve the sales process• Pre-sale management: plan resources and organize the estimate process; facilitate communication with the technical team; prepare commercials for SSO SQLs; improve the Pre-sale process constantly• Account management: work with requests from current clients; structure, organize, and maintain the database of clients• Client relations management: arrange personal meetings with potential and current clients; hold client feedback meetings; measure and improve client satisfaction• Lead generation: convert website inbound SSO requests into MQLs and SQLs; participate in website development as a stakeholder; prepare various sales content for the websiteAchievements:• Directly managed sales team of 3-5 people (including US sales rep) that won 50+ pre-sale projects with an average conversion of 4-5% (MQLs->Won), average revenue of $50-100k, LTV range of $20-200k, and total revenue of over $2M• Increased average team conversions (MQLs->Won) by twice - from 2-2.5% to 4-5%• Added McDonald's to the portfolio of clients (one of the company's Top-3 big brand clients so far)

I joined MLSDev as a Sales and Client Relationship Manager providing consultancy on services with a long sales cycle. I was mostly focused on engaging leads and converting them to deals, and then to customers.Responsibilities:• Lead generation: convert website inbound requests and Elance (now Upwork) requests into MQLs and SQLs; report on conversions; participate in website development as a stakeholder; prepare various sales content for the website; compose scripts, organize filming of tutorial videos for the company's YouTube channel; research on potential leads and compose ultra-custom cold emails (outbound)• Pre-sale management: plan resources and organize the estimate process; facilitate communication with the technical team; prepare commercials for SQLs• Account management: work with requests from current clients; structure, organize, and maintain the database of clients• Client relations management: arrange personal meetings with clients; hold client feedback meetings; measure and improve client satisfaction• Sales process management: make improvements to the sales process; organize and structure Sales Kit (sales collateral e.g. CVs, draft proposal etc.)Achievements:• Won 30 pre-sale projects (70% new, 30% repeat) with an average conversion of 5-7% (MQLs->Won), an average budget of $15-20k, and total revenue of over $500k• Engaged with McDonald's for a pre-sale process and a personal meeting

Once again I switched to a game design direction with the responsibilities of a level designer as an entry point. However, my efforts in the company were exhausted, and I decided to move on.

As the marketing activities were taken to headquarters, I switched to the position of software quality control (testing) along with product content editing. Also, I continued working as a support specialist.

My responsibilities in content management extended to the marketing function where I helped the Marketing Director search for new partner websites, communicate with partners, and maintain the database. Also, I processed customer requests providing support via E-mail.

I joined the Ukrainian branch of a game development and publishing company Herocraft on my 4th year of university. Our cooperation started as a part-time employment where I helped organize promo content and submit it to partner websites.

My sales-related career started during my first years in university. I gladly took part-time jobs as a promoter in multiple advertising companies. I helped advertise new products during national campaigns of such giants as Gillette and Life (Ukrainian cell phone provider, later acquired by Turkcell and rebranded to Lifecell) as well as local brands. The main challenges I faced those years were attracting passers-by, building rapport, and selling products for extremely short runs.