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Director of Technology Infrastructure and Operations

Develop and execute short plus long term strategic plans to set up, go to market, and commercialize IT infrastructure portfolio services to enable D2M selling values to our clients; and achieve corporate target revenue, services include;- Workplace modernization - Enterprise infrastructure management - Cybersecurity management

Oversees the delivery of IT services operations for large client, managing enterprise process, established policies designed to ensure consistently high service performance, high CSAT and SLAs compliance, monitors teams performance and evaluates customer feedback to develop quality improvement processes, and continually maintaining client and corporate goal to achieve their financial targets. Architecting and Managing IT solutions and project deployment for Cloud (AWS) , Supply Chain, eCommerce, Asset life cycle mgmt, Workplace and Infrastructure managed Service for national and global clients including Mobility, and Security services• Managing technical delivery team of +35 EUC and Infrastructure engineers for national and global client achieving 100% improvement of the company overall service delivery outcome and team performance moving dash board from red to green within the projected time frame.• Managing several deployment projects, including, workplace digitization, Infrastructure management (Server, Network, Security), Vulnerability remediation, Asset lifecycle mgmt, supply chain mgmt, workspace migration/modernization, PCI segmentation, Servers, Network and Security infrastructure consolidation and upgrade achieving million of cost saving by leveraging existing delivery team.• Implementing workplace digitization rolling out AI based tools improving client experience and achieving saving targets • Managing the vulnerability remediation program achieving up to 100% remediation results across enterprise • Managing Infrastructure domain architect plan, design, and implementation of enterprise compute, improving endpoint security and operation.• System Integration , design, and implementation ITSM / CMDB - CRM integration • Managing Win and Cloud migration enterprise wise • Deploying strategy and process for full stack Asset life cycle management

Managing and architect IT solution and project deployment for AWS Cloud, Mobility, leading team of solution designers / architects and project deployment for eCommerce (Oracle, salesforce), Asset lifecycle management, workplace and infrastructure managed services for national and global client achieving 60% win rate, and high client satisfaction.

New Business Development – Solution Architect – Managing the technical solution design and deployment for workplace, Cloud, mobility and Microsoft Services. • Leading the design, development and deployment of new innovative WorkPlace as a Service (WPaaS) solution to provide a full lifecycle workplace deployment and management service, based on a Subscribed / Cloud model with improved financial management and business operation, reducing Client End-user service TCO by 20-30% while improving service GP.• Oversight the Technical solution approval delivery process, Providing supported to sales and engagement executives in the design and architect of a variety of mid to large clients’ needs for an IT Workplace and Microsoft solution to ensure higher win rate up to 40%improved financial management and business operation.

Hired as the company's IT manger during a critical transition period, • Led team that provided desktop and server support for locations across North America, Provided technology leadership and direction to enable rapid business growth, Scaled IT support processes for a user base up to 1500, Set up new locations, which involved coordinating with international technology vendors and closely monitoring budgets/costs. Moving organization to cloud Solutions: VDI (Virtual Desktop) , and ensuring smooth SAP migration, Improving user productivities by 30% while reducing cost by 20%

SENIOR SOLUTION ARCHITECT – CONSULTANT – PROJECT DEPLOYMENT Leading teams of solution designers / architects, and providing supported to sales executives and engagement managers in the analysis of a variety of mid to large clients’ needs domestically and globally. Designing and developing solutions and deployment plans as the system integrator or service provider, Solutions include: Datacenter and Servers migration/consolidation, Apps Development and Deployment, BPO, B2B/B2C, Asset Life Cycle Management and Workplace services. Selected accomplishments include:• Led over 100 solutions development from design to implementation for large national and global companies , achieving a 40% win rate in year-over-year sales• Awarded HP ES (GSS) Top Performer having 7 winning/sold deals with a TCV of $610 million, with $139 million direct contribution• Managed and developed over 10 new products life cycle that have become the common industry standard in Infrastructure, Workplace and Asset Life Cycle Management, while expending the company products portfolio and revenue • Led selected engineering teams to design, plan and deploy global e-Commerce and B2B solutions establishing an automated e-Procurement and Supply Chain services, based on IBM WebSphere , Oracle PeopleSoft and SAP CRM capabilities reducing operation cost by 50% • Led Architects and the engineering team in the development and deployment of a Virtual Desktop Infrastructure solution based on Citrix Xendesktop and VMview technologies , • Designed and deployed Infrastructure and Datacenter migration and consolidation for a regional or global clients, achieving 40% saving on service and support operations• Coordinated and managed several account startups, resourcing and deploying large domestic and global migration and the consolidation of IT infrastructure, achieving at least 25% saving on original base case

- PROJECT MANAGER, PRODUCT MANAGEMENT, Worked on variety of IT projects including Software development, Product portfolio development and Infrastructure and system deployment, managing project schedules and the process of stockholders approval, budgeting, management, vendor management, mentoring and career coaching for peers and junior employees.