Antone Wright Email & Phone Number

Oak Brook, Illinois, United States

Oak Brook, Il, United States

Greater Chicago Area

Help Desk Support Analyst Level II & III Systems & Software | Maintain & Troubleshoot – Provide remote desktop and on-site technical support for all levels within the organization including troubleshooting employees’ computers, password resets, troubleshooting iPads and other mobile devices within the retail stores. Interacting and providing customer service with anyone within the company (ranging from warehouse workers to c-level executives). Experience with/exposure to Active Directory, Office 365, Sharepoint, Dameware, Remote Desktop Connection, Dell Kace Kbox, Mocha Mainframe, Oracle Back Office, Eddie Bauer POS.Upgrade KACE ticketing system and imaging for Eddie Bauer organization.

Greater Chicago Area

•Supervision of Helpdesk to oversee timely delivery of quality technical support service to clients.•Managed and facilitated the migration of Novell Groupwise 6.5 to Outlook 2010, for 150 end users •Meet with Information Technology Steering Committee to communicate upcoming projects, department needs, issues and ideas•Monitor and track all neighborhood office’s servers daily to ensure networks are up and running properly•Developed asset management tracking for hardware, software and mobile devices•Maintenance of a user matrix reflecting which hardware and software is being utilized by each end-user, in the course of their work assignments•Also responsible for providing maintenance of current network documentation, which includes network diagram , DNS and IP address master list ,software licenses, installation dates for servers and versions, rack diagrams (including power consumption by circuit)•Provide Level 2 and 3 support to all NHS staff•Perform basic end-user training for standard IS applications and PBX Phone system.•Designed a new structure of Active Directory from a Novell e-directory environment and created new GPO’s for Windows policy’s•Backup and restoral assignments, as required•Provide regular maintenance on Blade Enclosure c7000 running blade servers G7 and G1 series with SAN storage. •Good command of the Windows 2008/2012 and forward Operating System suite when configured for network operations utilizing Active Directory•Developed a help desk application for NHS called “Web Help Desk” and trained NHS staff to create tickets via email or web interface•Created and designed NHS network architecture •Performed a server migration with decommission of 15 plus physical servers with VMware 5.1 with ESXI hosts also maintain and troubleshoot tasks.•Manage users, mailboxes and groups on-premise (Exchange Server 2007/2010). Applied and created organization polices for onsite archiving and inbox datastore polices.

Greater Chicago Area

• Installed and maintained the on-going operations of all infrastructure systems. Including new computers, printers, copiers, scanners, and existing applications.• Maintained computer equipment using: Active Directory, EPO, HFNetChk, and SMS systems.• Supported business applications; applying patches, fixes and new releases.• Provided support for all hardware and software systems.• Maintained the system security.• Handled repository of all documentation for systems, users and the project database.• Ensured stability and performance of company systems and networks.• Provided Level 2 service desk support with prompt resolution. • Administered purchase and service request with outside service providers and vendors. • Provided daily system backups and confirmed weekly off-site storage.

Franklin Park, Il

• Assisted IT Manager in monitoring the daily activities of the IT associates. • Provided support up to Level III for over 65 workstations.• Configured and updated various software applications.• Interacted with external customers, through file posting and retrieval.• Maintained hardware and software support for Windows workstations, as well as over 100 QNX processing terminals.• Oversaw the department in the absence of the IT Manager.• Performing queries to retrieve and analyze data for operational support and reporting (SQL Server 2005).• Utilized company’s proprietary software systems for support operation.• Assisted with the development and implementation of policies and procedures.