Antonella Escobar Email & Phone Number

São Paulo, Brasil

Development of personalized and customized travel luxury experiences, tailored to the client's preferences, for destinations around the world. Utilization of the Amadeus GDS system and various suppliers offering commissionable rates, for quoting and confirming reservations for all necessary travel services, ensuring that all requests and desires are met.Engagement with international suppliers to negotiate better rates and facilitate the conclusion of sales. Issuance of client vouchers through the TTS system. Communication with clients via email, WhatsApp, and phone calls, ensuring prompt and efficient service.Handling delicate situations that resulted in dissatisfied customers, with a focus on reversing the situation and restoring customer satisfaction.Commitment to quality and not quantity. Dedication, care and patience to the satisfaction and success in the customer experience, guaranteeing an extraordinary service.

São Paulo, Brasil

When I was invited through LinkedIn to be part of this great hotel chain worldwide, Oetker Collection, with pride and happiness said yes. The task of luxury service focused on customer satisfaction is summarized in: “loving what you do to deliver the best of yourself and going beyond to be, and provide an extraordinary service”. Sales leader of upselling.Opera Management; Full Microsoft, Outlook; Telephone and conversational etiquette; Leading Hotels of The World and Fine Hotels & Resorts Amex luxury standard service."The integrity and naivety, are what will create main empathy for the transition to charm, satisfaction and returning client".

São Paulo, Brasil

I took on a new challenge, in another city, moving from Rio de Janeiro to São Paulo, to enrich my knowledge and continue improving my career, always my priority. But, due to the economic crisis caused by the pandemic, I was laid off before 3 months of experience.

Rio De Janeiro E Região, Brasil

Guarantee an excellent experience through a professional attitude and proactivity, anticipating and exceeding customer needs and expectations with a highly qualified service. Sales leader. Luxury concierge.

Rio De Janeiro, Brasil

I took care of the entire Hostel, from the operational functioning of the team as a motivated group working together, the bar, cleaning and maintenance, to the commercial part of lodging reservations through otas, emails, calls and events with monthly goals.Responsible for operations and accommodation manager tasks, contributing to the commercial side with the establishment's reservations, with monthly goals always achieved.Leader of a beautiful team, always motivating and creating a pleasant environment for metrics to be achieved.

Rio De Janeiro, Brasil

Operational and commercial responsible, taking care of OTAs and hotel reservations map. Always reaching monthly goals. Execution of plans for the company's financial growth. Market and competition analysis. Responsible for digital marketing and team leadership.