Antonella Maria Monte Email & Phone Number

Milan, It

Milan, Lombardy, Italy

Managing a team of 6 people across 3 countries, my main responsibilities include:- Ensuring operational excellence across all stores by implementing and enforcing corporate policies and procedures to maximize net sales.- Managing front-of-house (FOH) stock and non-stock replenishment, including packaging, stationery, refreshments, and other essential procurement needs.- Collaborating closely with the Customer Service team to swiftly address store issues, such as deliveries, dispatches, and product transfers.- Overseeing the seamless process of end-of-season returns, whether to the central warehouse or directly to outlets.- Actively participating in all new store openings, relocations, and closures to ensure flawless transitions and managing staff uniform allocations and size adjustments to uphold a professional and polished image.- Providing support to Store Managers in implementing effective Asset and Profit Protection strategies to minimize shrinkage.- Assisting Store Managers in optimizing inventory control and resolving stock-related issues and participating in bi-annual stock takes, supporting store teams with accurate stock counts and discrepancy resolution.- Partnering with the IT department to ensure seamless and up-to-date in-store IT equipment and facilitating training sessions on back-of-house (BOH) operations as needed.- Fostering close collaboration with marketing, client engagement, merchandising, visual merchandising, facilities, and other departments to ensure cohesive and efficient operations.- Maintaining the highest standards of cleanliness, maintenance, and Health and Safety, ensuring strict adherence to operational standards and continuously striving for excellence through regular store visits.

Milan, Lombardy, Italy

As a consultant of the GUCCI TECH area, and in partnership with the Global Omnichannel Special Projects team and the Merchandising department, I used to take care of a portfolio of Retail-oriented Apps, both customer facing and for internal use.Activities:- Management of ordinary/evolutionary maintenance of services and Apps for iOS developed by the area- Collection and formalization of functional requirements of the CR from the GUCCI TECH Business Partners or directly from the key-users- Functional validation of technical specifications from third-party suppliers, with planning of activities both in the short and medium term- Coordination and quality control of suppliers and support activities, with review of final accounts, calculation of KPIs and verification of compliance with SLAs- Control and verification of the correct functioning of the services and applications- Content and digital assets management (CMS)- On-site and on-line support to Special Events WW, including High Jewelry and High Watchmaking eventsMain achievements:- Coordination of the merge of several mono-department apps into one single multi-catalog app that supports all category-specific features- Coordination of all activities related to the creation of a spin-off app for a special project focused on the Décor collection- Optimization of all CMS procedures

Milan, Lombardy, Italy

As the coordinator of the Worldwide Retail Operations department that oversaw 300 directly-operated stores globally, I managed cross-functional process-optimization projects that impacted all of the business structure (sales, logistics, finance, digital, etc.). I did so by creating guidelines, policies, and ad hoc reports and by maintaining a clear vision of the organizational flow.Activities:- Analysis of the problem and definition of the action plan- Coordination of cross‐department projects- Maintaining contact with all the HQ functions and sharing significant information with the referents of all the regions- Organization of the roll-out of the projects and related training, ensuring the correct communication flow- Update and publication of policies on the corporate communication platform- Reporting and evaluating the results achievedKey achievements: - Design and implementation of a new cross-department flow of communication that allows all HQ, regional, and local functions to be promptly informed about any relevant changes in the global store network and allows all external stakeholders to retrieve reliable information online- Management of a circular economy project that besides giving a second chance to obsolete items, resulted in the saving of the rent of the warehouse that was freed up- Collaboration in the set-up of the new group internal communication platform as a brand key user and content-owner

Milan, Lombardy, Italy

As the coordinator of the retail office in Europe that oversaw more than 60 DOS across the continent, I used to support the daily activities of the stores as their point of contact with the corporate functions.Activities:- Coordination of the offices involved in the new openings (merchandising, visual merchandising, facility, inventory, logistics, etc.) both in the preliminary phase, and on-site from the moment of the handover from the store planning to the opening to the public- Collection and supervision of packaging, uniforms, and corporate stationery orders- Development of regional forecasts on packaging and uniforms requirement- Interface between the boutiques and the production site of Vicenza for special orders: bags and accessories in precious leather, especially crocodile- Organization of multi‐day business meetings with over 100 attendees- Collaboration with other departments (e.g., Inventory Control, Health‐Safety‐Environment, Security & Loss Prevention, Financial Control, etc…) on cross-department projectsKey achievements:- The opening of more than 20 new stores in Italy, Austria, France, Germany, Great Britain, and Spain

Milan Area, Italy

- Start-up of the first Italian flagship store- Responsible for sales, customer service, and promotion of the brand image- Store manager’s assistant regarding the daily routines on the sales floor (lunch‐break rotation and replenishment planning)

Milan Area, Italy

- Sales advisor, cashier, and support to the visual merchandising team

Milan Area, Italy

Launch and promotion of the Italian‐Brazilian emerging brand Ana Pires Milano- Start‐up of the press office: creation of a network of fashion editors, stylists and TV wardrobe assistants; corporate image management on the Web, particularly on social networks - Corporate image analysis, organization of the store visual merchandising; production of catalogs and adv campaign - Shop and shop‐online manager: planning of promotional campaigns and other initiatives aiming the consolidation and the expansion of the customer base

Milano, Italia

After an internship period, partially carried out in the London headquarters, employment as wholesale account and showroom coordinator. - Arrangement of the sales campaign: samples receiving, visual merchandising in the showroom, appointments scheduling, selling with wholesale customers from Italy, Europe, Ex URSS, Middle East and the USA - New customers scouting - Back office and customer care - SWOT analysis of the collections- Casting for showroom models - Collaboration in corporate events organization - Interns supervision

Milan Area, Italy

Wholesale showroom coordinator

Bachelor Of Arts - Ba, Media Languages & Communication

Final dissertation on Film History and Criticism: “Never trust a Hippie. The punk subculture in cinema”.

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