Customer Operations Manager
CurrentEnsuring B2B customers receive products in time and complete marketing initiatives, client growth and retention, and merchandising.Performing particularly the following activities:- Order management for key customer accounts. Processing orders & managing any delivery/reconciliation/invoicing issues;- Managing the return of defective goods and the payment of credit notes to B2B clients and price reconciliation;- Working closely with Sales, Finance, Logistics, IT, business partners, distributors and customers to ensure timely delivery of goods and smooth implementation of trade marketing actions;- Ensuring smooth month-end financial reconciliation process on inventory and sales activity;- End to end management of SAP program supporting Sales, Logistics, Finance, marketing and customer relationships;- Working as a team to help achieve overall company goal.