Antonia Williams Email and Phone Number

Coordinate applications from state Department of Insurance and carrier forms via electronic signatures and hard copies. Interact with Account and Sales Executives to facilitate documents to finalize requirements for state licenses and carrier appointments Analyze data, prepare and draft reports and related correspondenceAssist in solving problems, researching and responding to regulatory inquiries and general support of assigned team, internal and external clientsProvide ACH, E&O and W9 as requestedObtain Property and Casualty, Life and Health, and Surplus Lines licenses for individual agentsUpdate policy and procedures gathered from both internal and external departments

- Actively handled claims for agents by completing license endorsements, new resident and resident license applications, and Carrier Appointments.- Recorded detail statements from agents when flagged regarding background verifications. Obtained supporting evidence for Department of Insurance appeals.- Managed daily aspects of Enterprise Licensing Center software including data input and supplying weekly status reports- Deescalated distressed Sales Agents regarding missed Carrier Appointment request- Recorded licensing expenses for monthly financial reconciliation- Investigated complex coverage projects and license audits- Successfully researched Department of Insurance regulatory laws and requirements- Assisted in the development of compliance and licensing programs, policies, and procedure to enhance the organization's strategic objectives- Responsible for on-boarding/off-boarding of new hires and terminated employees - Provided customized learning and development for all incoming Licensing Analyst

- Analyzed and process outgoing International and Domestic wire transfers during times of high call volume.- Handled foreign exchange contractual agreements- Explained and resolved investigation of complex wire transfers - Adhered to OFAC requirements and regulations - Efficiently managed countless forms of data entry, filing, balancing and reconcilement- Accomplished account and system maintenance