Supporting the cultural change, people centric, required to implement the Consular Digitalization Plan.

Telecommunications: Top TV Broadcaster (30% share). Video Advertising.LEADERSHIP. TEAMWORK- Led €1M worth RFP to select IT Support Provider. Dimensioned and arranged L1, L2.- Set up from scratch an ITIL framework, implementing JIRA agile workflows, tickets handling: 200 issues weekly average. 500 user-Helpdesk. - Internal training and evangelisation.- Led Service Programs. Including critical gold services as payments to agencies or real-time audience executive business panel. Acting as glue IT cross-team (infrastructure, DevOps, development), engaging with partners and providers in L1-L3 coordination, from issue registration to closure.- Support and service recovery procedures documentation along training. PROCESS IMPROVEMENT- Created real-time service status dashboards. Adding meaningful KPIs to provide business visibility, data insights and executive reports. It drove business decisions as video advertising price ranges to achieve commercial target, issues prioritisation or business loss.- Documented non-existent content over 15 services: Service Catalog, dependencies, architecture. OPERATIONS MANAGEMENT- Performance tracking and support of real-time high-volume broadcasting events such as World-Cup: 15-millions of concurrent viewers, millions of plays across multiple combination of browser, device, OS.- Audits, service reviews for complex video digital TV services: VOD, streaming. Web, Mobile and Smart TV apps, premium and interactive TV. Cloud Computing: Big Data/AI/ML services on hybrid architectures.- Configuring Monitoring Thresholds. Grafana, Nagios.- Looking after +20 SLAs provider contracts. CLOUD IaaS: AWS, Azure, virtualisation. PaaS: Cloudera. CDN. SaaS: IdM, APM, Payments. Video CMS and Players. On-Premise Infrastructure: storage, networking. SaaS Salesforce.- Achieved €50K worth claims, and renewal services discounts.PROBLEM SOLVING- Issue troubleshooting, problem identification.- Incident reports, RCAs, escalations.

SALES MANAGEMENT AND BUSINESS DEVELOPMENT- Sold out 70% student enrolment at first edition. - Managed two shareholders (50%), College and Investors Fund. - Constructed, negotiated and signed creative private/public collaboration agreements. Partnerships to incorporate student profiles, validate program contents, class locations.- Recurring business, 30% students aiming to enrol for next edition (other module).CUSTOMER SATISFACTION- 20% students being hired. - An MVP got a Google Award.- Student satisfaction: 100% positive surveys, recurring students.- Visibility: Built innovative-college reputation. - Seeding Startup Ecosystem: connecting investors, instructors, startups, students, mentors, open innovation.MARKETING and COMMUNICATION PLAN- Brand Setup- Community Building: curated marketing content, events, meet-ups; workshops to enable sales.PRODUCT DEVELOPMENT- Launched Start-up Academy, a fresh format course to improve digital employability, learning by doing digital startup competencies, launch of disruptive services, products and business models. - Course Program: Core Module + Specialisation: Business, IT or Technical Marketing. The three minimum profiles required to startup a digital initiative.- Assembled academic contents and investors, professional expertise sources into a pragmatic curriculum. Lean Startup, Design Thinking, MVP, CX, IoT, blockchain, legal, financing, shareholder agreements, growth hacking, elevator pitch, inbound and outbound sales, business development and partnerships, cybersecurity. • OPERATIONS MANAGEMENT- Co-working within a master team: Business Associate (Investors Fund) and Innovation Studies Expert (College).- Selected, coordinated teaching staff (+50 professionals), including successful startup founders. - Student Services, admission, orientation tailored to diverse profiles: Entrepreneurs, juniors, professionals. - Executed the business plan.- Facilities, logistics.

PROFESSIONAL SERVICES, CONSULTANCY. IT UNIT RE-FOUNDATION- Reshaping IT Brands Unit (branded mobile sites, apps, mobile marketing), to redefine International Brand Services, maximising revenue, over €3 million and serving over 25 customers from Italy, Spain, France, Germany, UK and Russia.- Enabling, training local Sales Teams to proactively support selling standard products and opportunities. PRODUCT DEFINITION. PERFORMANCE IMPROVEMENT.- Brands Global Solutions portfolio setup, reducing a broad variety of custom solutions to about 10 standard products, working closely to the Brands Product Team for final validation.- Couponing programs, QRs, mobile sites, digital campaigns, branded Android and IOS Apps, loyalty programs based on rewards, Russian social network sites/games integrations.- Built foundation for Efficiency Initiatives, considering common technology guidelines and packaging of modules to be reused in the 6 geographies.TEAM MANAGEMENT AND LEADERSHIP- Heading Service Delivery and Engineering teams, spread in Spain, Italy and Russia (23 heads). - Led India outsourcing, mobile sites and native apps development, in order to set-up a modus operandi starting from requirements, to delivery, to launch, to service stabilisation, and maintenance, supervised by European team engineers.OPERATIONS- Delivered a wide variety of Mobile Relationship Management (MRM) services, marketing and digital advertising solutions.- Clients: Orange, Three, HP, HP, Cedacri, Jazztel, Intesa San Paolo Bank, BBK, Adecco, Epsilon, Nestlé, P&G, Hochland, Fetaxa, Odnoklassniki, Vkontakte, TIM Italy, O2 Germany…- Globally defined IN SERVICE Level KPIs and conducted Service Reviews with customers, guaranteeing committed account contract SLAs. Managing efforts and activities in the accounts, ensuring customer satisfaction and budget control. Change Request Management.

DISRUPTED PRODUCT EXECUTION. - SONY’s Socialife POC delivered. Sony app deployed in vaio’s, tablets and Xperia phones in several countries, including Japan and US, millions of devices.- Highly-Scalable Platform Development. Global Products.- OEMs, Manufacturers of TVs, PCs, tablets, mobile phones could integrate with SCP to provide their users a rich content experience across all their devicesINNOVATIVE TECHNICAL SOLUTION PILOT: SOW SCP, a social media content aggregation platform.- The platform backend downloads/aggregates/analyses/stores Social Network posts from users and establishes a digital user profile based on user and friendship likes as well as read actions/behaviours. The semantic and social analysis engine provides a highly-personalised stream of recommended contents, aiming content relevance.

IT INNOVATION CONSULTANCY.Founded an IT flexible, efficient and successful technical framework to support new Innovation Connected Devices Business Unit, selling advanced software solutions for OEMs (Sony, Acer), on-top of their hardware. It became spin-off, Lumata. 150% target revenue achieved. - Technical Budget Accountability (€1 million).- Gained Sony Japanese or O2 UK trust, influencing advisor, turned into becoming primary partnership.- Facilitate and coordinate the technical first analysis and work streams to improve customer experience. PoCs, SOW, managing the relation and technical challenges with internal non-technical teams: Business, Product, Finance, HR and Legal.- Provided complex multi-device/country/currency stores technology solutions. - It involved team technical selection, new hires, technology, infrastructure and methodology choices along with outsourced resourcing. Pioneering agile/scrum, rapid development, DevOps processes. Extreme and Collaborative Global Teams Set up.- Leading the teams (+20 headcount) responsible for architecture, development, program management, quality, DevOps and operations, while interfacing system teams, monitoring and tracking projects activities.- Global, Multicultural Co-creation, delivery coordination involving Sony Engineers working from Japan; UX in US Sony and London agency; Product team in France; Platform development in Madrid-Spain; Business, Legal, HR, Finance teams in UK, over 10 play/watch/read/listen content providers in UK, Clearwire US WIMAX technology, and Front-End development in UK.- Manage the relation with technology third party partners for all the contractual and operational aspects in order to achieve the successful delivery of the project- Challenging Integrations with Customers and 3rd party’s software.

Enabling UK and International Region MD to achieve the million-set business objectives. TALENT MANAGEMENT. IT LEADERSHIP- Hybrid IT-Business profile. After a company merge, integrated the two largest global mobile entertainment players. Led the technical teams of the region, able at the same time to run the current business (millions revenue set) and to onboard many new colleagues with different backgrounds, platforms to a more uniform set of processes, tools, services and company culture. - Built a strong IT team, from 15 to 52 heads: PMO, QA, Development, spread across seven countries: Spain, UK, Ireland, Nordics, Netherlands, South Africa, Australia. - Employee trust builder. No engineer left on merge, successful team re-org.- Created a value-added collaboration framework with non-technical units: HR, Product, Finance, Mktg., Sales (20+ nationalities), within a matrix organisation, reporting to both the CTO and MD. BUSINESS DEVELOPMENT. CUSTOMER SUCCESS- Delivered a successful IT-Sales program assessing account real business value in services IT total cost (licenses, team, infrastructure, maintenance, outsourcing) versus revenue, strategic value and customer/employee satisfaction.- Media and Telecom Clients as Telefonica O2, T-Mobile, Vodafone, H3G, Vodacom, Proximus, MTN, Telstra, The Times, BBC…- Negotiating in good terms with clients the cleaning up of non-profitable business while cross/up-selling standardised solutions and managing CSAT. - Higher IT level escalation customer interface.- IT Budget: +€5M. - Global Rollout, scaling tier-1 mobile operators real-time marketing, subscription, content services and loyalty programs. - Managing IT Setup, operations and support of millions-value services across the globe to expand five times the business size.- Mobile development and downloads. IT integrations. Billing, CMS, SMS, MMS connectivity, reporting and custom tools.- Portfolio, Project Management.- Tailoring PRINCE2- CORE Roadmap Inputs.

- Siebel Performance Award. - Implemented a whole new localization approach. Built XML Setup to Export/Import content. It provided metadata context to localisation vendors. It reduced workload, massive bug fixing of repetitive issues.- Increased 3 times translations speed, improved translations quality, and decreased up to 50% the costs of localisation vendors. - More than 20 languages, including challenging ones like Chinese, Japanese or Hebrew (from right to left writing). - Led technical design, development and testing of localisation tools and processes of several products. Upgrades, Analytics-Business Intelligence, Integration Solutions: EAI, Connectors, UAN.- Writing complete and thorough design documents, reviewing them with key engineers and managers, and securing appropriate approvals to meet development schedules.- Troubleshooting. - Reviewed and supervised the technical implementation of team members; provide technical feedback and guidance as required.- Assisted management to define, prioritize, and review task and work assignments for project team members.- Develop realistic project plans and provide timely and accurate work and progress status via status reports and weekly meetings. - Review and approve documentation. - Co-working with Global Product Marketing, I18N Core Engineering, QE, Localization Project Managers and Vendors.First experience working abroad.So much to thank Siebel. On-boarding training in San Francisco, talented, international teams.

DIGITAL MARKETING START-UP – CLICK PRECISION- Project Management, Development of proprietary Java/PERL technology platform to manage large communities of subscribers (Web Site Development, e-mail List Server, Messages Scheduling, Campaigns, Content Delivery...). It provided Digital marketing and subscription services to organisations based on permission marketing, through web/e-mail.- Successful Implementation. Full marks in IT audit for company acquisition.- Define, prioritise, and review task assignments in the project. 7 people team.- Co-working with other business units as Graphic Designers, Content Providers, Marketing, Data-Mining to define technical requirements and provide regular support.

- Started up a new unit when Quality Assurance Department was founded: Meta4Mind (ERP) Tools QA. I worked first as Quality Assurance Engineer. Later, IT Quality Assurance Project/Team Manager, as more colleagues were joining. Last, Product Analyst. - Team setup, People Management: 7 heads- Project Management, Quality Assurance Meta4Mind Tools: Data Modelling, Query Tool, Report Designers: Crystal Reports and Business Objects Reporting, Security Designer (Roles, Organization)- Writing Quality Assessments Reports- Created Test Plans, Testing Automation (Microsoft Visual Studio).- Process Definition and Risk Management.- Level-3 Support and Training- Product Analyst. Self-Service Employee Information Access Web Site.Eye for Quality and Beta Testing, love using/playing with applications.ERP Application (Meta4Mind) manages the payroll, human resources, staff and knowledge.Cutting Edge Technology at that time, competing internationally with SAP.

Research and Innovation Development- OCR built over neuronal network pattern training- C code development for bar code and grey tones recognitionI wish I had developed further my career on that field! +20 years ago!!