Antonia Stavropoulos Email & Phone Number

Toronto, Canada Area

Manager at Tangerine Bank

• With over 15 years of experience in the Client Services and Employee Development Industry, I have led and motivated a Team of Travel Leaders and Specialists to excellence.
• A genuine and inspirational leader who directs, trains and manages committed, engaged and top performing Customer Care teams who strive for outstanding client service.
• A Manager and Leader with the drive and focus to effectively monitor and manage work performance, to meet business goals, dependability and compliance standards.
• A coach and facilitator known for analyzing and diagnosing skill gaps and implementing developmental plans, letters and performance reviews using a hands-on coaching approach to meet and exceed sales and customer.
• A mentor known for applying strong communications skills to effectively handle Client and Employee satisfaction, challenges, resolution, support and deliver marketing initiatives.
• An organized individual who has the ability to multi task to ensure work is completed efficiently and that Customer wait times are effectively managed.

-Built engaged and top performing Leaders and Travel/Customer Care Teams.-Inspired team to meet and exceed revenue levers in order to achieve Operational Effectiveness-Used my genuine and caring leadership approach to achieve Employee Engagement. Foster a positive, trusting and productive work environment.-Utilized my extraordinary customer service and.

-Managed and led Front & Centre Cafe staff to ensure customers needs were catered to and met

-Worked in a professional and dependable manner to ensure building was secure.-Directed people throughout MTCC, conventions and events.

Bachelor Of Applied Arts, Administration And Information Management

Activities and Societies: Hepa Club

Proficiency In English, Certification

High School Diploma

Activities and Societies: Member of Girls Soft Ball Team Member of Greek Association