Antonieta Mendes Email and Phone Number

- Responsable for Portuguese, Brasilian and Spanish markets for the motorhome product. - Handling whole reservation process for motorhome bookings. - Assisting the HOD with Luxury cars requests.- Providing information about the trip destination as well as customizing the requests according to the clients needs. - Handling of payment process for reservations, invoices, payments to local partners-Customer service, taking care of clients complaints and intermediate the dialogue… Show more - Responsable for Portuguese, Brasilian and Spanish markets for the motorhome product. - Handling whole reservation process for motorhome bookings. - Assisting the HOD with Luxury cars requests.- Providing information about the trip destination as well as customizing the requests according to the clients needs. - Handling of payment process for reservations, invoices, payments to local partners-Customer service, taking care of clients complaints and intermediate the dialogue between the local suppliers and the clients -Responsable for team's shiftplan Show less

- Handling of any reservation requests in the hotel's PMS- Run the availability of rooms in compliance with the specified Yielding strategy in the absence of the Revenue Manager- Leadership and accountability for all internal and external reservation systems (Protel SD, and Trust)- Trained in Delphi and Protel Banqueting- Trained in Cube, preparation of reports for the analysis of the main reservation numbers and characteristics- Receipt and processing of group bookings-… Show more - Handling of any reservation requests in the hotel's PMS- Run the availability of rooms in compliance with the specified Yielding strategy in the absence of the Revenue Manager- Leadership and accountability for all internal and external reservation systems (Protel SD, and Trust)- Trained in Delphi and Protel Banqueting- Trained in Cube, preparation of reports for the analysis of the main reservation numbers and characteristics- Receipt and processing of group bookings- Analysis of daily Pickup Reports- Representation of the Revenue Manager in daily meetings- Guiding and training teams of Reservation and Reception considering that all standards and policies are observed and followed.- Daily enhance team performance through motivation skills and empowerment of the individual team members- Ensure high performance of the Reservations team in compliance with LQA standards for a successful outcome - Preparation of reports for the Revenue Manager and create a comparative analysis of Market competitors, in terms of market share and performance Show less

- Processing of all reservations requests including group bookings- Representation of the Reservation Manager in their absence and to ensure that the resulting correspondence is transmitted correctly in the PMS- Assist the Reservation Manager planning the hotel´s Yielding strategy- Control of the rate loading and availability on OTA´s