Antoniette Mangiarulo, Ccsp Email and Phone Number
Antoniette Mangiarulo, Ccsp work email
- Valid
- Valid
Antoniette Mangiarulo, Ccsp personal email
- Valid
Customer Service Manager with 20+ Years of ExpertiseWith over two decades of experience in customer service, training, product management, and database administration, I am passionate about advocating for customers and ensuring their voices are heard. I specialize in streamlining operations, improving customer experiences, and driving direct sales with a focus on long-term relationships.Collaborative Team PlayerI thrive in collaborative environments, combining creative and analytical skills with attention to detail. I enjoy working with diverse teams to meet goals and ensure smooth, efficient solutions that benefit everyone.Product & Customer Service Management ExpertiseAs a product and customer service manager, I oversee a dedicated team responsible for account management and direct sales of the Sleep ISR platform, AASM Sleep Team Education Programs (ASTEP), and AASM Education Products. I enjoy hosting demonstrations, webinars, and training sessions to help customers maximize the Sleep ISR platform and guide AASM-accredited Network Service Sites on becoming ASTEP Intro to Sleep Medicine for Technologists Accredited Course Providers.Creative Problem SolverI recently helped simplify the AASM Contact Us page, making it easier for customers and members to connect via email, chat, or phone. Ensuring a seamless experience for customers is my top priority.Key Achievements-Expanded the ASTEP program by accrediting AASM Network Service Sites, helping sleep technologists gain essential education.- Led revisions to align ASTEP standards with AASM Network Standards, streamlining the accreditation process and improving best practices.- Created the ASTEP Resource Manual, reducing application time by 50% and helping providers navigate the accreditation process.- Boosted Sleep ISR customer retention to 90% by enhancing customer experience and engagement.- On track to exceed 2024 sales goals, achieving a 14% increase for Sleep ISR and a 25% increase for ASTEP compared to 2023.Driven by Customer SuccessOne of my proudest moments at AASM was speaking with a registered technologist interested in starting an Intro to Sleep Medicine for Technologists Course and pursuing Course Provider accreditation. During our conversation, they recalled that we had spoken years ago when they were exploring ASTEP. It was extremely gratifying to learn that they are now the technical director of a sleep lab and credited the customer service and guidance I provided as instrumental to their success.
-
Customer Service ManagerAmerican Academy Of Sleep Medicine Mar 2023 - PresentDarien, Illinois, United States -
Product ManagerAmerican Academy Of Sleep Medicine Sep 2016 - PresentDarien, IllinoisDevelop and maintain Sleep ISR and ASTEP web content, marketing campaigns, and marketing materials to increase outreach and client-based sales.Host demonstrations, webinars, and training on the ISR assessment system to new and potential customers. Exhibit Sleep ISR and ASTEP at sleep-related conferences and courses.Process and review all ASTEP accreditation applications to ensure they meet AASM ASTEP Accreditation Standards.Facilitate ASTEP Introductory Course Provider accreditation to AASM-accredited sleep facilities that provide the in-person training portion of the program. Developed the ASTEP Introductory Course Provider Accreditation Resource Manual including sample policies & procedures, standardized surveys, and templates that streamline the process toward meeting the ASTEP Standards for Accreditation.Maintain 90% ASTEP Introductory Course Provider accreditation through a streamlined reaccreditation process that cuts the application process by 50%. Maintain 90% customer retention of the Sleep ISR platform through customer experience improvements. On target to exceed the 2024 sales goal by 30% of Sleep ISR and ASTEP through new education products, customer satisfaction, account management, and product development.
-
Accreditation CoordinatorAmerican Academy Of Sleep Medicine Feb 2015 - Sep 2016Darien, IlServed as the liaison between sleep facility administrators and accreditation reviewers to provide guidance for the accreditation process. Maintained all facilities’ accounts and processed change requests to facilities’ accreditation status.Sent monthly correspondence to accredited facilities including Expiration reminders, approval letters, accreditation certificates and accreditation packets.Maintained all facilities’ accounts and processed change requests to facilities’ accreditation status.Served as the liaison between sleep facility administrators and accreditation reviewers to provide guidance for the accreditation process. Sent monthly correspondence to accredited facilities including expiration reminders, approval letters, accreditation certificates, and accreditation packets.
-
Member Services CoordinatorAmerican Academy Of Sleep Medicine Nov 2012 - Feb 2015Darien, IlDeveloped ISR marketing campaigns, quarterly webinars, and updated informational materials to increase sales of the web-based system.Increased ISR sales by 50% and renewal retention rate to 85% through direct calling facilities who were in the process of renewing their subscriptions, completing a 30-day free trial, or not utilizing the system.Assisted in backup receptionist duties including greeting guests, processing mail & packages, coordinating meeting room schedules, and providing customer support.
-
Customer ServiceJc Penney Oct 2010 - Oct 2011Lombard, IlProvided sales assistance to customers by answering merchandise questions and processing sales transactions & returns in a professional, polite, and timely manner.Processed transactions via credit card, check, merchandise credits, gift cards, cash payments, and discounts in compliance with the established policies & procedures. Balanced registers at the end of each shift to ensure accurate accounting.Properly arranged, organized, and displayed merchandise to ensure a neat and orderly appearance.
-
Technical Service Associate And Staff TrainerSiemens Enterprise Communications May 2000 - Mar 2008Hoffman EstatesProvided level one technical call center support to customers of Siemens telephone systems.Created service tickets by entering customer’s contact information into the database and keep track on the status of customer opened service tickets.Analyzed customer requests to determine the necessary steps to resolve phone related issues while escalating requests to appropriate technicians as needed.Provided customers with status updates and followed up to confirm the request was completed to their satisfaction in a timely manner.Created, implemented, and trained new and existing staff on customer accounts, software, database, and policy & procedures.Developed valuable relationships with account managers and customers’ onsite contacts to manage and update the customers’ policy and procedures profile for Siemens Global Helpline.
Antoniette Mangiarulo, Ccsp Skills
Antoniette Mangiarulo, Ccsp Education Details
Frequently Asked Questions about Antoniette Mangiarulo, Ccsp
What company does Antoniette Mangiarulo, Ccsp work for?
Antoniette Mangiarulo, Ccsp works for American Academy Of Sleep Medicine
What is Antoniette Mangiarulo, Ccsp's role at the current company?
Antoniette Mangiarulo, Ccsp's current role is Customer Service Manager at American Academy of Sleep Medicine with CCSP expertise.
What is Antoniette Mangiarulo, Ccsp's email address?
Antoniette Mangiarulo, Ccsp's email address is am****@****net.org
What schools did Antoniette Mangiarulo, Ccsp attend?
Antoniette Mangiarulo, Ccsp attended College Of Dupage, Oakton Community College, Columbia College Chicago.
What are some of Antoniette Mangiarulo, Ccsp's interests?
Antoniette Mangiarulo, Ccsp has interest in Event Planning, Cooking, Crafting, Swing Dancing, Books, Staff Training, Loss And Life On Amazon, Account Management, Movies.
What skills is Antoniette Mangiarulo, Ccsp known for?
Antoniette Mangiarulo, Ccsp has skills like Customer Service, Customer Satisfaction, Microsoft Office, Public Speaking, Leadership, Direct Sales, Technical Support, Powerpoint, Phone Skills, Data Entry, Social Media, Project Management.
Who are Antoniette Mangiarulo, Ccsp's colleagues?
Antoniette Mangiarulo, Ccsp's colleagues are Kunwar Vohra, Md, Mba, Faasm, Fccp, Sam Oliva, Jetaun Mallett, Cae, Cdm, Erin Kelly, Nicole Ferrarini, Gerard Carandang, Taylor Shaffer.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial