Antonine Keith Odongo Email & Phone Number

Copenhagen, Capital Region Of Denmark, Denmark

• Implemented and installed solutions at customer's infrastructure platforms, ensuring seamless integration and functionality.
• Conducted onsite and offsite troubleshooting and diagnosis of customer-reported issues across various implementation layers.
• Acted promptly and positively in response to customer requests/tickets, maintaining a high level of customer satisfaction.
• Prepared, reviewed, and ensured the accuracy of technical documentation for solutions and troubleshooting procedures.
• Conducted Preventive/Corrective Maintenance visits to proactively address potential issues and maintain system integrity.
• Collaborated closely with other technical support and engineering teams at different levels to streamline processes and enhance efficiency.

San Francisco, California, United States

• Collaborated with a diverse team of developers, designers, and project managers to create innovative solutions for local non-profits.
• Contributed to the development of a web application that streamlined volunteer management for a community food bank, resulting in a 30% increase in volunteer engagement.
• Utilized programming languages such as Python and JavaScript to implement key features and ensure code quality.
• Participated in brainstorming sessions, user testing, and presented final projects to stakeholders.
• Gained experience in agile development methodologies and enhanced problem-solving skills in a fast-paced environment.

Bachelor'S In Business Information Technology, Information Technology

Diploma Of Education, Information Technology

I acquired technical skills including programming languages such as Java, Python, and SQL, as well as database management, network.