Administrator, Euc Solutions Support
San Francisco, California, United States
• Provide hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers through ServiceNow tickets.• Configure workstations for new users and upgrades existing equipment and software.• Set up and maintain network and telecommunications systems.• Troubleshoot LAN, server and connectivity issues.• MAC support lead (JAMF for Mac management)• Re-image computers, perform data migrations and restorations, and conduct remote problem solving as needed.• Support for: PCs, MACs, Printers, iPhones and iPads, Blackberrys, Network issues, Microsoft Software, Microsoft Operating Systems, Dell PC Hardware, Avaya Phone Systems, AV and Teleconference (Zoom) Support (Polycom and Avocor)• Full remote support during COVID 19 pandemic using remote tools. (Bomgar, JAMF remote, Tanium, Skype for Business, Zoom, Slack)