Antonio Alfonso Email and Phone Number

Manage and oversee the entire restaurant operationDeliver superior guest services Ensuring guest satisfactionPlan and develop guest loyalty programsPlan new and update existing menusPlan and develop the overall restaurant marketing strategyParticipate at local food eventsRespond efficiently to customer questions and complaintsOrganize and supervise shiftsManage and lead staffHire new employeesTraining and evaluate staff performanceEstimate… Show more Manage and oversee the entire restaurant operationDeliver superior guest services Ensuring guest satisfactionPlan and develop guest loyalty programsPlan new and update existing menusPlan and develop the overall restaurant marketing strategyParticipate at local food eventsRespond efficiently to customer questions and complaintsOrganize and supervise shiftsManage and lead staffHire new employeesTraining and evaluate staff performanceEstimate consumption, forecast requirements and maintain inventoryManage restaurant suppliesControl costs and minimize wasteNurture a positive working environment Monitor operations and initiate corrective actionsImplement innovative strategies to improve productivity and sales Show less

Taking the responsibility of a restaurant manager where taking care the whole aspect from sales building, people development, stocks & inventory to making sure that the business is being profitable with quality.

Managing the restaurant•Opens and closes shifts without supervision and follows company security, hygiene and safety procedures.•Plans the shift using the appropriate pre-shift/shift changeover checklists.•Executes the shift plan.•Monitors raw and finished product quality before and throughout the shift.•Ensures equipment is clean, safe and in good working order.•Maintains critical standards for holding times, service speed and quality, raw and finished product quality… Show more Managing the restaurant•Opens and closes shifts without supervision and follows company security, hygiene and safety procedures.•Plans the shift using the appropriate pre-shift/shift changeover checklists.•Executes the shift plan.•Monitors raw and finished product quality before and throughout the shift.•Ensures equipment is clean, safe and in good working order.•Maintains critical standards for holding times, service speed and quality, raw and finished product quality, cleanliness and sanitation.•Ensures all food safety procedures are applied.•Supervises delivery of raw and dry products.•Follows up on the completion of planned maintenance tasks.•Completes daily Quality, Service, Cleanliness & Hospitality Readiness Checklist (QRC) and makes necessary time and temperature adjustments.•Collects information and completes appropriate incident/accident report records.•Communicates regularly with guest to obtain feedback on QSCH.•Effectively manages guest complaints and incidents.•Uses frequent travel paths to maintain awareness of all areas of the restaurant throughout the shift.•Co-ordinates people, product and resources effectively. Leading Through People•Positions staff effectively and allocates breaks, secondary responsibilities and to-do lists to each area of the restaurant.•Communicates effectively with other managers and staff.•Lead by example in all areas throughout the shift.•Trains new employees.•Provides ongoing coaching and corrective feedback to experienced staff and floor managers using OCLs where appropriate.•Uses a combination of directive and participative leadership styles to achieve desired results.•Follows all appropriate HR policies, employment laws, security and safety procedures•Applies observation, problem solving and decision making skills to manage the shift effectively. Managing the Business•Controls labor, waste, cash and yields.•Optimizes impact of sales building promotions during the shift. Show less