Antonio Bocola Pmp® Email & Phone Number

Milan, Lombardy, Italy

Computer technician at I.I.S. Fabio Besta Milan

Milan, Lombardy, Italy

Computer technician at IIS Caterina da Siena, IPS “Bonaventura Cavalieri” and IIS Torricelli Milan

Milan Area, Italy

First point of escalation for a client for project and onboarding queries and for implementation of a new system or change. Responsible for customer satisfaction and successful delivery regarding onboarding are completed to budget and time scales agreed. As a CIPS I work closely with the Sales, Customer Success, Training and Consulting teams to ensure implementation of TREP-RT and FXT at client.

Milan Area, Italy Milano

Technical Fulfillment Manager is responsible for the governance of continuous service contracts and support for pre-sales, installations activities. In particular, I’m responsible for: Activating and managing outsourcing contracts by guaranteeing the project or program set-up in compliance with the expected services, times and costs, guaranteeing the required quality and safety standards; Pursuing the correct provision of contractually defined services and responsibilities in compliance with Service Level Agreements (OLA / SLA) and Key Performance Indicators (KPI); Manage the evolution of contracts in line with the budget and contractual service levels; Coordinate the activities with the Customer's contact person, the relative SAL, the working groups and the suppliers; Support the sales account for service contracts; Support the RFP response Consolidated experience in the management of service contracts, international Vendors and engineers.

Milan Area, Italy Milano

Responsible for implementation and delivery of the projects at Italian financial clients ( Direct Report + international Vendor) and internal Projects,Internal Project managed "DCR" (Datacenter Rationalization Milan & Rome) which aims to close Milan and Rome DC, and "Dish Re-point" all real time dish has been re-pointed to a new satellite.

Milan Area, Italy Milano

Responsible for implementation and delivery of the projects at Italian financial clients ( Direct Report + international Vendor) besides I Managed for Italy "Keystone Project" a project swapped all Hw/ Sw e legacy Circuits at client site with new devices and MPLS circuits.

Milan Area, Italy Milano

Projects & Customer Service Manager Italy Responsible Project Mgrs, System Integration Engineers, Field Maintenance, subcontractors for installation, maintenance and customer care. Overachieving guidelines around customer-focus (the rules , as Severity 1, Severity 2, Severity 3 and Severity 4) and also the ownership for managing end-to end problems in infrastructure TREP & Kondor+

Milan Area, Italy Milano

I was Responsible of Technical Help Desk, Project Engineer, System Engineers, subcontractors For delivery and support of all Reuters Products ( RTW, Dealing) at client site for all Italy.

Milan Area, Italy Milano

Responsible Installation & Maintenance Reuters Products (Triarch | kondor+Dealing | 3000xtra | Media ) also responsabile for System Engineers, subcontractors for Northern Italy. Experience in successful Series 3000 product roll-out target installation met of over 120%.Operation Manager for Euro and Millennium Upgrade Program Italy

Milan Area, Italy San Donato Milanese (Mi)

I worked in Network department of the Bull Italy at D.S.I.S. (Division System Integrated and Solution) in Milan.

Laurea, Ingegneria Eletronica, Dott.Ing.

Master Scuola Direzione Aziendale Bocconi, Organization Tools "Competenze Di Management", Prof. Domenico Bodega

Post Graduate, Reuters Fundamental Of Leadership Programme

Self awareness, Building and leading High performance, Managing performance to achive results, leading Change and Internal Consulting.

Pmp® Certification, Information Technology Project Management, Pmp

Activities and Societies: Training & Certification

Advanced Management Program In Reuters (Ramp)