Oversee orientation and onboarding of all new hire employees from Offer Letter to New Hire OrientationAddress employee support needs regarding benefits and HR compliancePrepare, audit and maintain accurate and up-to-date personnel filesConducted I-9 verification for all new hire employeesCreated and implemented SOP for virtual completion of I9 Form following USCIS update

• Created process documentation to document various US HR Business Partner processes as well as upkeep the US HRBP content on the HRBP SharePoint site.• Provided administrative support to the US HR Business Partner team including scenarios of originating HRIS notifications, accessing employment agreements, PATH people reporting and providing hiring managers with previously used job descriptions.• Provided HR project support including developing communications, training assistance, supporting new hire orientation sessions, sending review reminders to managers, collating data for promotion requests• Responded to employee questions quickly and accurately and providing a positive employee experience

• Managed and ensured successful onboarding of all new employees, from post hire through first day.• Administered all employee medical, 401K and COBRA benefits enrollments • Coordinated the preparation of and presented monthly New Hire Orientation• Maintained HRIS system and employee records• Responded to and provided assistance with all employee requests• Liaised with Payroll Specialist for employee data changes

• Developed comprehensive Front Desk Training Program for new hire employees and training managers for six branded and independent hotel properties• Re-developed previously created training materials and strategies for Front Desk 90-day onboarding and training program• Collaborated with hotel staff and management to receive input for overall training program • Created training workbooks and training materials for new hire employees and training managers for all six properties within 360° Hotel Group.• Presented full Front Desk training program to 360° Management team and Training Managers for all six hotel properties

• Managed daily operations of Front Desk and Front Desk Associates by communicating service expectations, proactively training and developing staff members and inspiring empowerment.• Provided leadership support to General Manager and all hotel departments by prioritizing needs, managing time and effectively communicating.• Ensured high levels of customer satisfaction by leading by example, mentoring guest recovery needs, and creating a culture of “yes”.• Lead the charge to create Front Desk Guest Services Standards utilized company wide.• Maintained all budget expenses for the front office including but not limited to; supply and uniform ordering, scheduling and payroll responsibilities.• Cut costs during Best Western rebranding by producing brand compliant collateral in house and led the procurement initiative to retool the staff with newly branded tools and training to smooth the transition.

Designated trainer for all Guest Services agent new hire’s 2010 - 2012